Genie PCG, GCG Operator runs, But door does, Not move, Door operator, Starts for, No reason, Out

TROUBLESHOOTING GUIDE (CONTINUED)

FOR HELP-1.800.354.3643 OR GENIECOMPANY.COM

CAUTION

Use wall control supplied with operator. Any other wall control can cause the operator to operate unexpectedly and light not to work.

Door starts up, but stops before it￿s completely open.

• Be sure door, operator, and springs are in

good repair, properly lubricated and balanced

(See maintenance section).

• Check ￿OPEN￿ limit switch setting

(See section ).

Operator does not run from wall control.

•Check lock switch on wall console.

•Check power source.

–Plug a lamp into outlet used for power head If lamp works, power source is OK.

–If not, check fuse or circuit breaker.

•Power is OK.

–Check connections at power head terminals.

–Check connections at wall control.

•Check wires to ensure they are not cut. Staples can cut insulation and short wires. If wire is cut, replace it.

• Check ￿OPEN FORCE￿ adjustment		23
(See section	).

Operator runs,	• Make sure carriage is engaged to
but door does	carriage slide.
not move.	— Place carriage lever in lock position.
	• Check force adjustment (See section	).
	Door operator will NOT run more than
	30 seconds each way if door does
	not move.

Door operator	• Was a remote control lost or stolen?
starts for	Erase all remote control codes from
no reason.	receiver memory and reprogram
	(See section			).
	• Button stuck	on		wall control.
	• Check CLOSE limit switch setting
	(See section		).
	• Wires shorted.

Remote control	• Relocate remote control inside car.
has less than	• Point remote control at garage door.
25 feet	• Replace battery (See section	).
operating range.	• Reposition door operator antenna.
	• DO NOT attempt to retune remote controls.

Door starts down, then stops before it￿s closed.

Door starts down, then stops and goes

back up.

Door will only run closed.

•Check CONTACT REVERSE (See section ).

•Check ￿STB￿ system for beam obstruction or misalignment of lenses (See section ).

•Check ￿STB￿ diagnostic code.

•Check ￿CLOSE FORCE￿ adjustment (See section ).

•Check OPEN limit switch for short and proper wiring.

•Check ￿OPEN FORCE￿ adjustment (See section ).

•Check door condition and door spring.

Operator works from wall control, but not from remote control.

Noisy operation.

Safe-T-Beam®system malfunction

•Program remote control code into receiver memory. (See section ).

•Replace remote control battery with good one. (See section ).

•Be sure all fasteners are tight.

•Be sure door and operator is in good repair, properly lubricated and balanced (See monthly maintenance section).

If an operational problem exists, and operator will not run closed. The operator can be forced

to close as follows (See section ).

Door will only run open

•Check ￿STB￿ system (See self-diagnostic ￿STB￿ Troubleshooting Chart).

•Check CLOSE limit switch for short and proper wiring.

•Check ￿CLOSE FORCE￿ adjustment (See section ).

•Disconnect the ￿STB￿ system from the operator.

•Hold the wall control button down until door is completely closed.

Use self-diagnostic ￿STB￿ system Troubleshooting information to maintain safe operation.

Lights will not go	• Disconnect and reconnect wires on wall control
out	(See section	).
	• Check wiring.
	• Incompatible wall control.

If you have any questions, please do not hesitate to contact customer service at:

1.800.354.3643