Appendix B Customer Service and Warranty | Genius HR6A manual

Appendix B: Customer Service and Warranty

If you encounter problems with your scanner, please review the installation instructions and troubleshooting suggestions contained in this guide.

For further assistance call our customer support phone number listed on the last page of this guide. To avoid any delay, please have the following information available before calling:

•Scanner name and model number

•Scanner serial number (located at rear of scanner near port connectors)

•A detailed description of the problem

•Your computer manufacturer and its model number

•The speed of your CPU (Pentium 133, etc.)

•Your current operating system and BIOS (optional)

•Name of program package(s), version or release number and manufacturer of the program

•Other USB devices installed

We are continuously enhancing the performance of our product drivers. To check for the updated device driver you may visit our Web Site. (Please refer to the section of

Attention “Contacting Genius” on the last page of this manual.)

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Genius ColorPage-HR6A Scanner

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Genius HR6A manual Appendix B Customer Service and Warranty

Contents

User’s Guide Table of Contents Introduction How to Use This Guide Conventions of this Guide Genius ColorPage-HR6A Scanner System Requirements Package Contents Chapter I. Installing Genius ColorPage-HR6A Scanner Installing and Setting up the Scanner Software RequirementsHardware Requirements Installing the ColorPage-HR6A Scanner Type a Connector Type B Connector An available USB port Software Installation Installing Additional Software Uninstalling the Scanner Chapter II. Usage and Maintenance Scanner Utility Program Connection Status Aligning the Scanner Lamp Control Using the ADF Auto Document Feeder ADF scanning is limited to 200 to 600 dpiIntended flatbed source Only use normal paper in the ADF. The ADF does not support Back of this manual for more detailed information aboutDifferent types of paper that can be loaded into the ADF Scanning Autocrop Scan PadScan and Image Editing From image-editing software Chapter III. How to Use Quick Function Buttons Email/Web Button Function Buttons SettingScan Button To use Scan Button To set up Email/Web Button as Scan to Web function To set a default Simple Mapi client i.e. Outlook ExpressTo set up Email/Web Button as Scan to Email function To use Email/Web Button for Scan to Email function Text/OCR Button Print/Copy Button File/Fax Button To set up PC Fax softwareTo set up File software To use File/Fax Button as Scan to File function PageManager Window Open Maintenance Appendix a Specifications General Appendix B Customer Service and Warranty Statement of Limited Warranty FCC Radio Frequency Statement KYE Systems Europe GmbH Contacting GeniusKYE International Corp KYE Systems Corp