Troubleshooting Guide
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Only a qualified service technician should perform electrical and mechanical adjustments or repairs. Always disconnect power before attempting any maintenance procedures.
PROBLEM
PROBABLE CAUSE
SOLUTION
| Freezer will not run or | Freezer not plugged in |
| Plug in machine |
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| freeze down |
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| Circuit breaker tripped or fuse |
| Reset breaker or |
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| blown |
| replace fuse |
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| Freezer in "CLEAN" position |
| Switch to "FREEZE" |
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| Dasher or blades not installed |
| Install dasher and blades |
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| Obstructed cooling air flow |
| Allow 6"(15cm) on sides |
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| Freezer in Standby mode |
| Switch to "FREEZE" |
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| Product too soft | Improper consistency control setting |
| Readjust consistency control |
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| Mix soft, no overrun |
| Product broken down |
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| Drain and refill with |
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| fresh mix |
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| Carburetor set incorrectly |
| Readjust carburetor |
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| Extended |
| Use "STANDBY" during slow |
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| business periods |
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| Improper product taste |
| Check date code. Use |
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| only fresh mix |
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| Used rerun/leftover mix |
| Use only fresh mix |
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| Frozen product too fluffy and icy |
| Draw out 1 quart (1 liter), |
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| (Product frozen too long, low draw) |
| dispose of product. |
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| Allow product to refreeze. |
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| Frozen product too | Consistency control set too firm |
| Readjust consistency control |
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| stiff, or freezer runs | Dispensing valve not fully closed |
| Close valve, lubricate |
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| continuously |
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| properly |
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| Frozen product not | Power switch OFF |
| Turn Power Switch to ON |
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| dispensing | Insufficient mix in storage hopper, |
| Refill storage hopper |
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| light on, beeper |
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| Carburetor in off position, |
| Set carburetor to proper hole |
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| between holes |
| size |
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| Carburetor inlet hole clogged |
| Unclog carburetor |
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| Foam buildup, liquid mix cannot |
| Remove foam from hopper |
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| feed properly |
| using sanitized utensil |
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| Drive belt broken or off of pulley |
| Replace or repair |
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| Machine in STANDBY mode |
| Set switch to FREEZE |
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| Liquid coming out of | Worn, defective or improperly |
| Replace and lubricate per |
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| drain tube, front of | installed seal |
| manual |
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| freezer |
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Page 20 | Crathco® 5512 Manual |
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