Troubleshooting
This chapter summarizes the most common problems you could encounter with your floor sanitizer. Please read the different sections for more details. If you are unable to solve the problem, please contact our Customer Care Representatives at the number shown below.
PROBLEM: Pet Plus™ does not operate.
Possible Cause:
1)Power cord not firmly plugged into outlet.
2)No power in wall outlet.
Possible Solution:
1)Check plug in outlet and set plug firmly.
2)Check fuse or breaker. Replace fuse and/or reset breaker.
PROBLEM: Pet Plus™ does not emit steam.
Possible Cause:
1) No water in Water Tank.
Possible Solution:
1)Add water to the water tank following the instructions on page 9.
PROBLEM: Red light comes on and/or unit shuts off shortly after the water in the tank is heated.
Possible Cause:
1)Your internal thermostat may not have been
Possible Solution:
1)Shut the unit off, remove the plug from the electrical outlet and empty the tank completely. After the unit has cooled down, refill the tank with cold water, using a little less than indicated by the line on the Fill Cup. Be sure not to overfill the tank. Do not fill above the level indicator inside the cap. Plug the unit back into the wall receptacle and press the Burgundy Power Button to start sanitizing.
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