Customer Support | Hand Held Products 3800, 3900 manual

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Customer Support

Product Service and Repair

Hand Held Products provides service for all its products through service centers throughout the world. To obtain warranty or non-warranty service, return the unit to Hand Held Products (postage paid) with a copy of the dated purchase record attached. Contact the appropriate location below to obtain a Return Material Authorization number (RMA #) before returning the product.

North America

Hand Held Products Corporate Offices

Telephone: (800) 782-4263, option 3

Fax: (704) 566-6015

E-mail: naservice@handheld.com

América Latina

Hand Held Products América Latina

Teléfono: (704) 998-3998, opción 8, opción 4

Fax: (239) 263-9689

E-mail: laservice@handheld.com

Brasil

Hand Held Products São Paulo

Teléfono: Int+55 (11) 2178-0500

Fax: Int+55 (11) 2178-0502

Hand Held Products Rio de Janeiro

Teléfono: Int+55 (21) 2178-0500

Fax: Int+55 (21) 2178-0505

São Paulo and Rio de Janeiro

E-mail: brservice@handheld.com

México

Hand Held Products México

Teléfono: Intl+52 (55) 5203-2100

Fax: Intl+52 (55) 5531-3672

E-mail: mxservice@handheld.com

Europe, Middle East, and Africa

Hand Held Products Europe

Telephone: +31 (0) 40 29 01 633

Fax: +31 (0) 40 2901631

E-mail: euservice@handheld.com

3800/3900 User’s Guide

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Hand Held Products 3800, 3900 manual Customer Support, Product Service and Repair

Contents

User’s Guide Disclaimer Canadian Notice Statement of Agency ComplianceFCC Class B Compliance Statement TIC Statement LED Safety StatementUL and cUL Statement TÜV Statement Table of Contents Output Data Formatting Code 93 Message Length Check Digit Addenda Addenda Required Addenda Separator Cloning Maintenance Viii About This Manual Getting StartedTypical Applications for Or an Unpacking the Scanner Scanner Bottom View Scanner Identification Connecting the Scanner When Powered by Host Keyboard Wedge For Specular Zone Mounting InformationPlug and Play Option Setting IBM 4683 Ports 5B, 9B, and 17 Interface USB Interface Symbology Suffix 3800/3900 User’s Guide NCR Ocia Short Format 8 Bit Interface Symbology PrefixOcia Interface Serial Wedge SymbologyNCR Ocia Long Format 9 Bit Interface Nixdorf Ocia Interface 3800/3900 User’s Guide 3800/3900 User’s Guide Keyboard Wedge Connection Terminal Interfaces Terminal ID Terminal Models Terminal ID Supported Terminals Supported Terminals Country Code Scan Keyboard CountryKeyboard Style Keyboard Modifiers 3800/3900 User’s Guide Serial Port Connection Baud Rate RS-232 Word Length Data Bits, Stop Bits, and Parity RS-232 Word Length Data Bits, Stop Bits, and Parity Wand Emulation Connection RS-232 Handshaking Wand Emulation Transmission Rate Wand Emulation Idle Wand Emulation Polarity Data Block Size Delay Between Blocks Overall Checksum Scan Rate Beeper VolumeOutput Reduce Quiet Zone Beeper ToneScan Voting Reread Delay Trigger Mode Good Read Delay Serial Trigger Time Out 3800/3900 User’s Guide Points to Keep In Mind Scan the Add Prefix or Add Suffix symbolData Editing Prefix/Suffix Overview Scan Add Suffix Scan the Clear One Prefix or Clear One Suffix symbolTo Clear One or All Prefixes or Suffixes To Add a Carriage Return Suffix to all Symbologies Suffix Selections Prefix Selections Hex Symbology ChartSymbology Code Hex Symbology Code Dec Hex Char Ascii Conversion Chart Code Function Code Transmit Intercharacter, Interfunction, and Intermessage DelaysIntercharacter Delay User Specified Intercharacter Delay Intermessage Delay Interfunction Delay 3800/3900 User’s Guide To Add a Data Format Scan the Enter Data Format symbol Primary/Alternate FormatData Formatting Data Format Editor Introduction Other Programming Selections Data Format Editor Commands Move Commands Data Format Editor Alternate Data Formats Data Formatter 3800/3900 User’s Guide Secondary RS-232 Connection Secondary InterfaceSecondary Code 39 Wand Emulation Non Decoded Output Laser Emulation Polarity Secondary Non Decoded Output Laser EmulationNon Decoded Output Laser Emulation Transmission Rate Disabling the Secondary Interface Secondary Trigger ModeNon Decoded Laser Emulation Idle 3800/3900 User’s Guide Introduction SymbologiesAll Symbologies Message Length Description Start/Stop Characters Codabar Check Character Codabar ConcatenationCodabar Message Length Code Code 39 Message Length Base Code 39 Append Full Ascii Check Digit Interleaved 2 Strict Decoding Interleaved 2 of 5 Message Length Code 93 Message Length Code 2 of 5 Message Length Code 2Iata Code 2 Iata Code 2 of 5 Message Length Matrix 2 Matrix 2 of 5 Message Length Check Digits Required Code 11 Message Length GS Substitution Code 128 Message Length Telepen Telepen Message Length Telepen Output Number System Addenda Required UPC aAddenda UPC Strict Decoding Addenda Separator UPC E Expand UPC E0 and UPC E1 UPC E Addenda Addenda Separator EAN/JAN EAN/JAN Isbn Enable Default All EAN/JAN 8 Settings Addenda Addenda Separator MSI MSI Message Length Plessey Message Length Plessey RSS Limited RSS-14 RSS Expanded Message Length RSS Expanded China Post Message Length China Post Code Off Minimum Message Length Maximum Message Length Show GLI Blocks Scan Diagnostics 3800/3900 User’s Guide Minimum Message Length Maximum Message Length Eanucc Composite Eanucc Composite SymbologyEnable UPC/EAN Version Eanucc Composite Code Message Length 3800/3900 User’s Guide Cloning Procedure 3800/3900 User’s Guide Visual Menu Introduction Temporary Visual Menu ConfigurationInstalling Visual Menu from the Web Visual Menu Upgrading USB Firmware Function Code HEX/ASCII Value Full Ascii Ctrl + Interface KeysKeyboard Function Relationships Country Codes Compatibles Telex, Harris Supported Interface KeysIBM AT/XT PS/2 Compatibles IBM XTs IBM, DDC, Memorex Interface Keys SYN PF1 ETB PF2 Can PF3 PF4 SUB PF5 ESC PF6 PF7 PF8 PF9 Memorex Telex Ansi Ascii Esprit 200 Interface Keys Supported Interface Keys Apple Mac/iMac Show Data Format To Add a Test Code I.D. Prefix to All SymbologiesUtilities Show Software Revision Specular Effect Reduction Conventions Serial Programming CommandsMenu Command Syntax Responses Query CommandsConcatenation of Multiple Commands Examples of Query Commands Resetting the Factory Settings Trigger Commands Setting Serial Selection Command Menu Commands WNDPAT0 Output Selections Data Formatter Selections Prefix/Suffix Selections Selections Symbologies CBRSSX0 I25STR0 Teldft UPAARQ0 UPAARQ1 E13ARQ0 Plsdft Mpddft Parameter Specification Product SpecificationsProduct Specifications Product Specifications Compatible StandardLaser Cable Pinouts Standard Cable Pinouts WandEmulation Serial Output Standard Cable Pinouts Primary Interface Cables USB Standard Cable Pinouts 3800/3900 User’s Guide Inspecting Cords and Connectors MaintenanceMaintenance Cleaning the Scanner’s Window To Replace the Interface Cable TroubleshootingReplacing the Interface Cable Is the scanner having trouble reading your symbols? 3800/3900 User’s Guide Customer Support Product Service and Repair Japan Online Product Service and Repair AssistanceTechnical Assistance Asia Pacific Online Technical Assistance Limited Warranty 3800/3900 User’s Guide 3800/3900 User’s Guide Page Page Page Sample Symbols Matrix 2 Programming Chart Save Discard Hand Held Products, Inc