Frequently Asked Questions/Troubleshooting

Symptom

Possible Cause

Corrective Action

 

Batteries

Verify batteries are functional and installed correctly.

 

Remote control is in Child

Disengage Child Lock mode.

Remote control will not transmit

Lock mode

 

 

Buttons not being pressed

Press button firmly for one to two seconds to ensure transmis-

 

firmly

sion to module.

 

Control module is not in

Ensure module switch is set to REMOTE.

 

“REMOTE” mode

 

 

 

Control module and remote

The control module will beep when it successfully receives a

Control module will not take

control are not programmed

command. If it does not beep, clear module memory and repro-

to each other

gram wall switch.

commands from remote control

Control module is un-

If the transmission indicator comes on when power button is

 

 

plugged. In case of power

pressed, verify that the control module is plugged in the fire-

 

outage, backup batteries

place junction box located in the controls area. Also verify that

 

are depleted or missing

the batteries are installed in the battery pack.

Fan does not turn on when fireplace

Built in time delay

The fireplace must run for seven minutes in order for the fan

is started

to engage.

 

Fan does not turn off when fireplace

Built in time delay

The fan will run for twelve minutes after the fireplace is turned off.

turned off

 

 

Fireplace shuts down after extended

 

The fireplace will automatically shut down after nine hours of

Built-in timer

continuous operation if it does not receive a command from

periods

 

the remote.

 

 

 

 

 

 

 

The fireplace cannot be turned off by remote if an external

 

External wired wall switch

wired switch is installed and in the ON position. Turn external

Fireplace is on but will not shut off

 

wall switch to OFF.

with the remote control

Remote control or control

At control module, turn off fireplace by sliding the ON/OFF/RE-

 

MOTE switch to OFF. Warning! Risk of Burns! Fireplace is hot.

 

module failure

 

Use caution when accessing module.

 

 

Please contact your Hearth & Home Technologies

 

dealer with any questions or concerns.

 

For the location of your nearest

 

Hearth & Home Technologies dealer,

 

please visit www.fireside.com.

 

8

Hearth & Home Technologies • RC300 Multifunction Remote Control • 2166-393 Rev. C • 9/10

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Hearth and Home Technologies RC300 Frequently Asked Questions/Troubleshooting, Symptom Possible Cause Corrective Action

RC300 specifications

Hearth and Home Technologies (HHT) has established itself as a leader in the home heating and fireplace industry, and one of its standout offerings is the RC300 remote control. This advanced device is designed to enhance the user experience for owners of HHT gas fireplaces and stoves, providing convenience, control, and efficiency.

The RC300 boasts several main features that make it a must-have accessory for any gas fireplace user. Firstly, its intuitive interface allows for easy navigation between different settings. Users can quickly adjust the flame height, control the heat output, and set the fireplace to start automatically using the convenient timer function. This is particularly useful for those who want to ensure their space is warm and welcoming on cold days without the need for constant manual adjustments.

One of the key technologies integrated into the RC300 is its advanced communication system, which utilizes radio frequency rather than infrared signals. This allows for seamless operation even when obstacles like furniture or walls are in the way, enabling users to control their fireplace from virtually anywhere within their home. Additionally, the RC300 features a robust battery backup system, ensuring reliable performance in case of a power outage.

Safety is another critical aspect associated with the RC300. The remote control features a safety lock, preventing unintended use by children or pets. This gives homeowners peace of mind knowing that their fireplace remains secure when not in use. Furthermore, the RC300 is compatible with a range of HHT models, making it a versatile option for various installations.

Another notable characteristic of the RC300 is its sleek and modern design. The remote is compact and lightweight, making it easy to hold and navigate. The electronic display provides clear feedback on the current settings, making adjustments straightforward even in dim lighting.

In conclusion, the Hearth and Home Technologies RC300 remote control is a valuable addition for anyone looking to enhance their gas fireplace experience. With its user-friendly interface, advanced communication technology, robust safety features, and modern design, the RC300 offers unparalleled convenience and control. For homeowners seeking an efficient and effective way to manage their heating solutions, the RC300 proves to be an essential tool in creating a comfortable and inviting environment.