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HP Embedded Firewall Problems or Error Messages, Cleaning Up A Failed Installation

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12Troubleshooting the NIC

Troubleshooting the NIC Installation

If you encounter any of the following problems or error messages, follow the steps in “Cleaning Up A Failed Installation” later in this chapter to resolve the problem.

Problems or Error Messages

•A red X or a A yellow exclamation point (!) appears by the name of the NIC in the Windows Device Manager.

•The Network Neighborhood icon does not appear on the Windows desktop.

•The NIC does not appear in the Network Configuration or Properties window.

•The NIC fails to authenticate the firmware image that the driver downloads, and then the following error message appears in the Microsoft Event Viewer: “DownloadRunTimeImage: Download Firmware Failed Image Authentication.”

•Error: “This device is not present, not working properly, or does not have all of the driver installed. Code 22.”

•Error: “Windows was unable to locate a driver for this device.”

•Error: “You have selected a plug and play adapter. Please turn off your machine and install the adapter. Then turn on your machine and reinstall.”

Cleaning Up A Failed Installation

If you encounter any of the problems or error messages listed above, or if the network driver installation failed or was not completed properly, follow the steps below to clean up your system and install the NIC correctly. This procedure:

•Removes all 3CR990B NIC drivers from your system.

•Removes the 3Com NIC Diagnostics program.

•Installs the latest network driver.

You can reinstall the 3Com NIC Diagnostics program after completing this procedure. See “Installing the 3Com NIC Diagnostics Program” on page 46 for instructions.

1Insert the installation CD in the CD-ROM drive. The Welcome screen appears.

2Click NIC Software.

3Click Installation Utilities.

4Click Undo Broken Installation and Uninstall.

You are given the option to Proceed or go Back. Before proceeding, write down your network settings so that you can refer to your notes when you reinstall the NIC.

5Click Proceed.

The uninstall process begins. A warning message appears.

6Click OK.

A message appears stating that all of the 3CR990B NICs have been removed from your system.

7Click OK.

8Exit the installation CD, and then exit Windows.

9Restart the computer.

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Contents

10/100 Secure Network Interface Card 350 Campus Drive Contents Installing and Configuring Data Encryption Offloads Installing 3Com Advanced Server Features for Windows Configuring the NIC Troubleshooting the NIC Running NIC Diagnostics Specifications and Cabling Requirements Installing the 3Com DMI Agent Obtaining Support for your Product Regulatory Compliance Information 1 Installing and Connecting the NIC WARNING: CAUTION: 3CR990B-97NIC 3CR990B-FX-97NIC Page NOTE: 2 Windows 2003 Server Driver Installation Page 3 Windows XP Driver Installation Page 4 Windows 2000 Driver Installation Page 5 Windows NT 4.0 Driver Installation NOTE: 6 Windows 98 SE Driver Installation Page 7 Novell NetWare Driver Installation Identifying the Slot Number Verifying or Modifying NIC Parameters Removing Drivers from Autoexec.ncf Page Page 8 Linux 2.4 Driver Installation Page 9 Installing and Configuring Data Encryption Offloads Offloading Encryption Processing Selecting Basic or Strong Encryption Processing Creating a Security Policy Defining the Console Creating the Policy Creating a Filter Binding the Filter Creating the Filter Action Binding the Filter Action Enabling Encryption Disabling Encryption Page 10 Installing 3Com Advanced Server Features for Windows Load Balancing Failover VLANs Verifying the Installation Planning the Configuration 802.1p Support Property Microsoft Task Offload Support Working With Server Features Windows 2003, Windows XP, and Windows Windows NT Adding NICs to a Group Specifying a Dedicated IP Address Changing an IP Address Specifying Traffic Priorities Saving the Configuration Disabling Load Balancing for a Group Changing the Primary NIC Removing a NIC from a Group Deleting or Editing a VLAN Displaying NIC Properties Displaying Group Properties Troubleshooting a Load Balancing Configuration http://knowledgebase.3com.com Page Enabling Offloads Configuring Offloads for a Group of Different NICs 11 Configuring the NIC Page Page Installing the 3Com NIC Diagnostics Program Starting the 3Com NIC Diagnostics Program Using the 3Com NIC Diagnostics Program a:\3c99xcfg.exe BBS BIOS-CompatiblePCs Non-BBS BIOS-CompatiblePCs 12 Troubleshooting the NIC Viewing the NIC LEDs in the Diagnostics Program Link Transmit Receive — Troubleshooting Problems with the LEDs Accessing the 3Com Knowledgebase Accessing the 3Com NIC Help System Accessing Release Notes and Frequently Asked Questions Release notes — Frequently asked questions — Problems or Error Messages Cleaning Up A Failed Installation \options\cabs Page RJ-45Cabling Pinouts (Copper NIC Only) Page Windows 98 SE NetWare load nwconfig 13 Running NIC Diagnostics Page Running the Network Test Running the NIC Test Receive Enabling the Icon Displaying Network Statistics Frames Sent and Received Speed Page A Specifications and Cabling Requirements Page Page RJ-45Connector Pin Assignments B Installing the 3Com DMI Agent Client PC Requirements Page Page C Obtaining Support for your Product http://csoweb4.3com.com/contactus Page Page D Regulatory Compliance Information FCC Declaration of Conformity MIC Class B Compliance (Korea) Safety Compliance Statement ATTENTION: