Trouble- shooting

With proper installation, operation, and maintenance your gas fireplace will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

Standing Pilot Troubleshooting

	Symptom	Possible Cause	Corrective Action
1. After repeated		a. Defective ignitor	Check the spark at the electrode and
	triggering of the red		pilot. If no spark and electrode wire is
	or black piezo		properly connected, replace the ignitor.
	button, the spark		Using a match, light the pilot. If the
	ignitor will not light	b. Defective pilot or	Using a match, light the pilot. If the
	ignitor will not light	b. Defective pilot or	pilot lights, turn off the pilot and
	the pilot.	misaligned	pilot lights, turn off the pilot and
	the pilot.	misaligned	trigger the red or black piezo button
		electrode (spark at	trigger the red or black piezo button
		electrode (spark at	again. If the pilot lights, an improper
		electrode)	again. If the pilot lights, an improper
		electrode)	gas/air mixture caused the bad
			gas/air mixture caused the bad
			lighting and a longer purge period is
			recommended. If the pilot will not
			light, ensure that the gap at the
			electrode and pilot is 3 mm to have
			a strong spark. If the gap is OK,
			replace the pilot.
		c. No gas or low gas	Check the remote shut-off valves
		c. No gas or low gas	from the fireplace. Usually, there is a
		pressure	from the fireplace. Usually, there is a
		pressure	valve near the gas main. There can
			valve near the gas main. There can
			be more than one (1) valve between
			the fireplace and the main.
		d. No LP in the tank	Check the LP (propane) tank. You
		d. No LP in the tank	may be out of fuel.
			may be out of fuel.
2.	The pilot will not stay	a. Defective	Check that the pilot flame impinges
	lit after carefully	thermocouple	on the thermocouple. Clean and/or
	following the lighting		adjust the pilot for maximum flame
	instructions.		impingement.
			Ensure that the thermocouple
			connection at the gas valve is fully
			inserted and tight (hand tighten plus
			1/4 turn).
			Disconnect the thermocouple from
			the valve, place one millivolt meter
			lead wire on the tip of the
			thermocouple and the other meter
			lead wire on the thermocouple
			copper lead. Start the pilot and hold
			the valve knob in. If the millivolt
			reading is less than 15mV, replace
			the thermocouple.
		b. Defective valve	If thermocouple is producing more
			than 15 millivolts, replace faulty valve.
3.	The pilot is burning,	a. ON/OFF switch or	Check the ON/OFF switch and wires
3.	The pilot is burning,	wires defective	for proper connections. Place the
	there is no gas		jumper wires across the terminals
	burner, the valve		at the switch. If the burner comes on,
	knob is in the ON		replace the defective switch. If the
	position, and the		switch is OK, place the jumper wires
	ON/OFF switch is in		across the switch wires at the gas
	the ON position.		valve. If the burner comes on, the
			wires are faulty or connections are
			bad.
		b. Thermopile may	If the pilot flame is not close enough
		b. Thermopile may	physically to the thermopile, adjust
		not be generating	physically to the thermopile, adjust
		not be generating	the pilot flame.
		sufficient	the pilot flame.
		sufficient
		millivoltage	Be sure the wire connections from
			the thermopile at the gas valve
			terminals are tight and that the
			thermopile is fully inserted into the
			pilot bracket.

42	Heat & Glo • SL-350TRS-CE-D • 2033-900 Rev. N • 10/07

SL-350TRS-CE-D specifications

Hearth and Home Technologies has consistently delivered innovative and efficient heating solutions, and the SL-350TRS-CE-D is yet another remarkable addition to their lineup. This contemporary gas fireplace combines advanced technology with a sleek design, making it a popular choice for modern homes seeking both aesthetics and functionality.

One of the standout features of the SL-350TRS-CE-D is its impressive heat output. With a maximum input of 35,000 BTUs, this fireplace is capable of heating up to 1,400 square feet, ensuring cozy warmth throughout your living space. The unit employs a powerful fan system that enhances heat distribution, allowing for a comfortable environment on even the coldest days.

In terms of design, the SL-350TRS-CE-D boasts a linear configuration that creates a stunning focal point in any room. Its clean face design without visible vents allows for seamless integration into various interior styles, from minimalist to contemporary. The large glass viewing area provides an unobstructed view of the flame, inviting warmth and ambiance into your home.

The SL-350TRS-CE-D is equipped with advanced technologies that enhance its performance and user experience. It features an electronic ignition system, which ensures quick and reliable ignition, eliminating the hassle of matches or lighters. Additionally, the fireplace comes with a remote control, allowing users to easily adjust the flame height and heat output from the comfort of their seat.

Safety is also a priority with the SL-350TRS-CE-D. The unit includes a safety screen that prevents accidental contact with hot surfaces, making it an ideal choice for homes with children and pets. Moreover, the fireplace is designed with sealed combustion technology, which draws air from outside for combustion, ensuring that indoor air quality remains unaffected.

With its energy efficiency, the SL-350TRS-CE-D operates with a high efficiency rating, making it an environmentally friendly heating option. This not only helps reduce heating costs but also contributes to a sustainable lifestyle.

In conclusion, the Hearth and Home Technologies SL-350TRS-CE-D is a blend of cutting-edge technology, efficient performance, and captivating design. It is an ideal choice for those looking to enhance their living space with a modern gas fireplace that delivers comfort, safety, and style. Whether you're gathering with family or entertaining guests, the SL-350TRS-CE-D provides warmth and ambiance that will be appreciated throughout the cold months.

Hearth and Home Technologies SL-350TRS-CE-D Trouble- shooting, Standing Pilot Troubleshooting

Models: SL-350TRS-CE-D