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Honeywell 2020, 4820, 4820i Customer Support, Technical Assistance, Product Service and Repair, Brazil, Web form:, Telephone:, North America, Latin America, Knowledge Base:

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Customer Support

Technical Assistance

If you need assistance installing or troubleshooting your device, please contact us by using one of the methods below:

Knowledge Base: www.hsmknowledgebase.com

Our Knowledge Base provides thousands of immediate solutions. If the Knowledge Base cannot help, our Technical Support Portal (see below) provides an easy way to report your problem or ask your question.

Technical Support Portal: www.hsmsupportportal.com

The Technical Support Portal not only allows you to report your problem, but it also provides immediate solutions to your technical issues by searching our Knowledge Base. With the Portal, you can submit and track your questions online and send and receive attachments.

Web form: www.hsmcontactsupport.com

You can contact our technical support team directly by filling out our online support form. Enter your contact details and the description of the question/ problem.

Telephone: www.honeywellaidc.com/locations

For our latest contact information, please check our website at the link above.

Product Service and Repair

Honeywell International Inc. provides service for all its products through service centers throughout the world. To obtain warranty or non-warranty service, contact the appropriate location below to obtain a Return Material Authorization number (RMA #) before returning the product.

North America

Telephone: (800) 782-4263

E-mail: hsmnaservice@honeywell.com

Latin America

Telephone: (803) 835-8000

Telephone: (800) 782-4263

Fax: (239) 263-9689

E-mail: laservice@honeywell.com

Brazil

Telephone: +55 (11) 5185-8222

Fax: +55 (11) 5185-8225

E-mail: brservice@honeywell.com

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Contents

Page Disclaimer Product Agency Compliance USA FCC Part 15 Subpart C UL Statement Canada c-ULStatement Europe Waste Electrical and Electronic Equipment Information Germany Australia/NZ C-TickStatement Korea Brazil (4820i, 2020-5Scanner and AP-010BT) Japan Mexico International Safety Precautions for Lithium Batteries LED Safety Statement Radio Technology CB Scheme Solids and Water Protection Patents Required Safety Labels Scanner Base Page Table of Contents Chapter 1 - Getting Started About This Manual About the Battery Connecting the Base Chapter 3 - Basic System Operation Linking Process Image Scanner Is Out of Range Image Scanner Is Moved Back Into Range Out of Range and Back into Range Locked Link Mode - Single Image Scanner Open Link Mode - Single Image Scanner Override Locked Image Scanner Multiple Image Scanner Operation Application Work Group Selection Chapter 4 - Output Good Read Indicators Beeper – Good Read Beeper Duration – Good Read LED – Good Read Chapter 5 - Data Editing To Add a Prefix or Suffix: To Clear One or All Prefixes or Suffixes: To Add a Carriage Return Suffix to All Symbologies Full ASCII Code 39 Code Page Code 93 Code 93 Code Page Straight 2 of 5 Industrial (three-barstart/stop) Chapter 8 - Imaging Commands Single-UseBasis Command Syntax Image Snap - IMGSNP IMGSNP Modifiers Chapter 10 - Interface Keys Keyboard Function Relationships Supported Interface Keys Chapter 11 - Utilities To Add a Test Code I.D. Prefix to All Symbologies Chapter 12 - Serial Programming Commands Conventions Menu Command Syntax Query Commands Concatenation of Multiple Commands Chapter 15 - Customer Support Product Service and Repair Online Product Service and Repair Assistance Limited Warranty Appendix A - Reference Charts Getting Started Cordless System: Main Components 2020 Base About the Battery Charging Information Battery Recommendations Proper Disposal of the Battery Connecting the Base Connecting the Base with USB Connecting the Base with Keyboard Wedge Page Connecting the Base with RS-232Serial Port Connecting the Base with RS-232Wedge Linking Image Scanner to Base Green LED Red LED Communication Between the Cordless System and the Host Reading Techniques Page Programming the Interface RS-232 RS-232 Interface Option Setting Wand Emulation Plug & Play IBM 4683 Ports 5B, 9B, and 17 Interface Symbology IBM SurePos USB PC or Macintosh Keyboard USB HID USB COM Port Emulation CTS/RTS Emulation ACK/NAK Mode Serial Wedge Both P1 and P2 Programming the Interface - Terminal ID Method Terminal ID Terminal ID Save Discard Terminal Model(s) Page Keyboard Country Keyboard Country (continued) Keyboard Style Regular Caps Lock Shift Lock Automatic Caps Lock Keyboard Modifiers Control + ASCII Mode On: Turbo Mode: Numeric Keypad Mode: Automatic Direct Connect Mode: RS-232Baud Rate RS-232Word Length: Data Bits, Stop Bits, and Parity Data Bits Stop Bits Parity RS-232Receiver Time-Out RS-232Handshaking Off Host ACK Selection <ESC y <ESC> x Host ACK Enable 2020 Host Escape Commands Command Action Wand Emulation Wand Emulation Connection Code 39 Format Same Code Format Wand Emulation Data Block Size Wand Emulation Delay Between Blocks Wand Emulation Overall Checksum Wand Emulation Transmission Rate Wand Emulation Polarity Wand Emulation Idle Basic System Operation System Conditions Linking Process Image Scanner Is Out of Range Image Scanner Is Moved Back Into Range Out of Range and Back into Range with Data Accumulation Mode On Base Charge Mode Beeper and LED Sequences and Meaning Image Scanner LED Sequences and Meaning LED Indication Beeper Indication Cause Image Scanner Modes Unlinking the Image Scanner Unlink Image Scanner Single Image Scanner Operation Locked Link Mode - Single Image Scanner Unlink Image Scanner Open Link Mode - Single Image Scanner Override Locked Image Scanner Override Locked Image Scanner Multiple Image Scanner Operation Image Scanner Name Reset Application Work Groups Application Work Group Selection Resetting the Standard Product Default Settings: All Application Work Groups Resetting the Standard Product Default Settings: Current Application Work Group Standard Product Default Settings: Current Application Group Using the Image Scanner with Bluetooth Devices PC/Laptops Non-Base BT Connection PDA/Mobility Systems Devices Start Settings Connections Radio Manager Bluetooth Only Apply Success Bluetooth 9.Select Advanced Features ->Bluetooth Devices 10.Tap Tools ->Device Discovery Next Any Bluetooth device Finish Changing the Image Scanner’s Bluetooth PIN Code 1.Select Advanced Features ->My Bluetooth Device Use Authentication Bluetooth Passkey Reply Starting ScanWedge Out-of-RangeAlarm Duration Alarm Sound Type Data Accumulation Mode Batch Mode Transmit Delay Page Output Beeper Pitch – Good Read Beeper Duration – Good Read LED – Good Read Number of Beeps – Good Read Good Read Delay User-SpecifiedGood Read Delay Serial Trigger Modes Manual/Serial Trigger, Low Power Read Time-Out(Serial Trigger Mode) Read Time-Out Page Scan Stand Mode Scan Stand Symbol Presentation Mode Presentation LED Behavior after Decode LEDs Off Presentation Sensitivity Sensitivity Streaming Presentation™ Mode Image Snap and Ship Image Snap and Ship Hands Free Time-Out Hands Free Reread Delay User-SpecifiedReread Delay LED Power Level Low High Low Illumination Lights Lights On Lights Off Aimer Delay User-SpecifiedAimer Delay Aimer Mode Centering Top Bottom Left Right Decode Search Mode Full Omnidirectional Quick Omnidirectional Preferred Symbology high priority low priority unspecified type High Priority Symbology Low Priority Symbology Preferred Symbology Time-out Preferred Symbology Default Output Sequence Overview Require Output Sequence Output Sequence Editor Default Sequence certain •Discard Output Sequence Example Output Sequence Editor Require Output Sequence On/Not Required Multiple Symbols No Read Print Weight Set Print Weight Video Reverse Working Orientation Page Page Data Editing Example: Add a Suffix to a specific symbology Step 1. Scan Add Suffix To Clear One or All Prefixes or Suffixes: Step 1. Scan the Clear One Prefix or Clear One Suffix symbol To Add a Carriage Return Suffix to All Symbologies Prefix Selections Suffix Selections Function Code Transmit Intercharacter, Interfunction, and Intermessage Delays Intercharacter Delay User Specified Intercharacter Delay Character to Trigger Delay Interfunction Delay Interfunction Delay Interfunction Delay Intermessage Delay Page Data Formatting Step 4. Code I.D Step 5. Length Step 6. Editor Commands Other Programming Selections •Clear One Data Format Syntax = F4xxnn Syntax = E9nn Move Commands Syntax = F5nn Syntax = F6nn Syntax = E5 Syntax = FExx Syntax = EC Syntax = ED Data Format Editor Data Formatter Alternate Data Formats Symbologies All Symbologies All Symbologies On Message Length Description EXAMPLE: <Default All Codabar Settings Validate, but Don’t Transmit with Codabar Concatenation Codabar < Default All Code 39 Settings Code 39 Check Character No Check Character Validate and Transmit Code 39 Message Length Code 39 Append Code 32 Pharmaceutical (PARAF) Full ASCII Code 39 Code Page < Default All Interleaved 2 of 5 Settings Validate and Transmit Interleaved 2 of 5 Message Length < Default All Code 93 Settings <Default All Straight 2 of 5 Industrial Settings <Default All Straight 2 of 5 IATA Settings <Default All Matrix 2 of 5 Settings <Default All Code 11 Settings <Default All Code 128 Settings <Default All Telepen Settings <Default All UPC-ASettings UPC-ACheck Digit UPC-ANumber System UPC-AAddenda UPC-AAddenda Required Required UPC-AAddenda Separator <Default All UPC-E0Settings UPC-E0Expand UPC-E0Addenda Required UPC-E0Addenda Separator UPC-E0Check Digit UPC-E0Number System UPC-E0Addenda Page Page Page Page Page Page < Default All GS1 DataBar Omnidirectional Settings < Default All GS1 DataBar Expanded Settings <Default All PosiCode Settings Page Page Page Page Page GS1 Composite Codes UPC/EAN Version UPC/EAN Version On GS1 Composite Code Message Length GS1 Emulation GS1-128 Emulation GS1 DataBar Emulation GS1 Code Expansion Off TCIF Linked Code 39 (TLC39) TLC39 On Postal Codes Intelligent Mail Bar Code ID-tag(UPU 4-State) Postnet Postnet Check Digit Planet Code Planet Code Check Digit British Post Canadian Post Kix (Netherlands) Post Australian Post Australian Post Interpretation Numeric N Table Alphanumeric C Table <Default All China Post Settings <Default All Korea Post Settings < Default All QR Code Settings < Default All Data Matrix Settings < Default All MaxiCode Settings < Default All Aztec Code Settings < Default All Han Xin Settings Imaging Commands Step 1 - Take a Picture Using IMGSNP Image Snap - IMGSNP IMGSNP Modifiers P - Imaging Style Decoding Style L - LED State E - Exposure G - Gain W - Target White Value D - Delta for Acceptance U - Update Tries % - Target Set Point Percentage Step 2 - Ship a Picture Using IMGSHP Image Ship - IMGSHP IMGSNP;IMGSHP8F75K26U IMGSHP Modifiers A - Infinity Filter C - Compensation D - Pixel Depth E - Edge Sharpen F - File Format H - Histogram Stretch I - Invert Image IF- Noise Reduction IR - Image Rotate J - JPEG Image Quality K - Gamma Correction L, R, T, B, M - Image Cropping P - Protocol S - Pixel Ship U - Document Image Filter V - Blur Image W - Histogram Ship Image Size Compatibility Intelligent Signature Capture - IMGBOX Software Downloads QuickView Software Utility IMGBOX245w37h55y IMGBOX Modifiers A - Output Image Width B - Output Image Height H - Height of Signature Capture Area Example: IMGBOX245w37h55y R - Resolution of Signature Capture Area S - Bar Code Aspect Ratio W - Width of Signature Capture Area 245w X - Horizontal Bar Code Offset RF Default Imaging Device OCR Programming < Default All OCR Settings OCR-B U.S. Currency Font U.S. Currency On MICR E13 B Font MICR E13 B On SEMI Font SEMI Font On All OCR Off OCR Templates Creating an OCR Template Template Characters Enter OCR Template Save OCR Template ABC Save OCR Template 551ABC983 Adding Spaces Stringing Together Multiple Formats (Creating “Or” Statements) Enter OCR Template OCR User-DefinedVariables Enter User-Defined Variable g 654321ABC OCR Check Character OCR Modulo Check Character Modulo 10 Check Character OCR Modulo 10 Check Character OCR User-DefinedCheck Character dddddddc Programming a User-DefinedCheck Character 1.Scan the Enter OCR Check Character bar code, below Enter OCR Check Character 3-1-3-1Weighted Modulo 10 Check Character 2-1-2-1Weighted Modulo 10 Check Character "0123456789x2x1 OCR ISBN Application Example Page OCR Template Codes Exit Selections Page Interface Keys Country Codes Supported Interface Keys IBM AT/XT and PS/2 Compatibles IBM XTs and IBM, DDC, Memorex Memorex Telex (88) Esprit 200 ANSI Apple Mac/iMac Utilities Show Scan Driver Revision Show Software Revision Show Data Format Reset Image Scanner Image Scanner Address Base Address Test Menu Scan Data Configure Imaging 4.Click on the listing for Quick*View Software Utility Quickview.exe All Programs Quick*View Temporary QuickView Configuration Page Serial Programming Commands Query Commands :Name: Field Usage (Optional) Tag Field Usage SubTag Field Usage Data Field Usage Responses ACK ENQ NAK Examples of Query Commands Trigger Commands SYN T CR SYN U CR Menu Commands Serial Selection Page Factory Default Settings Page Page Page Basic System Operation Page Output Selections Page Page Prefix/Suffix Selections Data Formatter Selections Symbologies Page Page Page Page Page Page Page Page Page Page Page Imaging Default Commands Page OCR Selections Minimizing Bluetooth/ISM Band Network Activity Product Specifications Page 4820i Product Specifications 2020-5Product Specifications Page 10 Pin RJ41 Modular Plug Wedge Keyboard Cable Standard Pinouts Standard Cable Pinouts Wand Emulation 10 Pin Modular Plug 9 Pin Type D Female Output Serial USB Page Maintenance Do not submerge the image scanner in water. The image scanner’s housing is not watertight Replacing the 2020 Interface Cable: Changing the Image Scanner Battery: End Cap Assembling the Battery Charge Sleeve Kit Attach Tether Remove Battery Insert Battery into Charge Sleeve Charge Battery Troubleshooting the Base Troubleshooting the Image Scanner Page Page Customer Support Mexico Europe, Middle East, and Africa Hong Kong Singapore Online Product Service and Repair Assistance Limited Warranty Page Page Reference Charts (hex) Page ASCII Conversion Chart (Code Page 1252) Non-PrintableCharacters DEC HEX Character (Code) Printable Characters (Continued) Extended ASCII Characters Extended ASCII Characters (Continued) Code Page Mapping of Printed Bar Codes Code Page Standard Page Minimizing Bluetooth/ISM Band Network Activity Maximum Link Attempts Maximum Link Attempts Relink Time-Out Relink Bluetooth/ISM Network Activity Examples Default values: Maximum Link Attempts set to Other values at default setting: Auto Reconnect Mode set to Page Page UPC-A EAN-13 Codabar Straight 2 of 5 Industrial Matrix 2 of GS1 DataBar PDF417 Postnet Data Matrix Aztec Micro PDF417 MaxiCode OCR-Bwith Modulo check character Page Page Save Honeywell