HP 1100 70

62 Chapter 5 Troubleshooting the printer

Contents

H P L a s e r J e t Page Page © Copyright Hewlett- Packard Company Warranty Trademark Credits Contents 1 Getting to know the printer 2 Printing media 3 Printing tasks 4 Managing the toner cartridge 5 Troubleshooting the printer 6 Service and support Appendix A Printer specifications Appendix B Paper specifications Appendix C Memory (DIMMs) Appendix D Warranty and licensing Appendix E Accessories and ordering information Index 1 Getting to know the printer Printer features and benefits Print with excellent quality Save money Create professional documents Printer components Printer control panel Printer paper input trays Rear paper input tray Front (single-sheet)paper input tray Printer paper guides Printer paper output paths Paper output bin Straight-throughpaper output path Printer door Choosing paper and other media Loading paper into the printer Specific types Turning the power off Voltage conversions Accessing printer properties (driver) and help Printer properties (driver) Windows 9x & NT Windows Printer online help Printer properties online help Online help Printing a self-testpage Page 2 Printing media Printing transparencies Printing envelopes Printing labels Printing letterhead Printing cards 3 Printing tasks Printing with manual feed Printing on both sides of the paper (manual duplexing) Manual duplex using the paper output bin (standard) Manual duplex (special) heavy-media,card stock Manual Duplex (special) Printing watermarks Accessing the watermark feature Printing multiple pages on a single sheet of paper (N-upprinting) Accessing the multiple pages per sheet feature Printing booklets Page Canceling a print job Changing print quality settings Print using EconoMode (save toner) Page 4 Managing the toner cartridge HP toner cartridges HP policy on non-HPtoner cartridges Toner cartridge storage Toner cartridge life expectancy Recycling toner cartridges Redistributing toner Changing the toner cartridge 5 Troubleshooting the printer Finding the solution Pages did not print Pages printed; however Printer light patterns Light status legend Control panel light messages (continued) Error messages on screen Error messages on screen (continued) Paper handling problems Printed page is different than what appeared on screen Printed page problems (continued) Improving print quality Image defect examples Page Correcting print defects Light print or fade Toner specks Dropouts Vertical lines Gray background Toner smear Loose toner Vertical repetitive defects Misformed characters Page skew Curl or wave Wrinkles or creases Cleaning the printer Cleaning the toner cartridge area WARNING dry Cleaning the printer paper path Clearing printer paper jams Typical paper jam locations Removing a jammed page Page Paper jam: removing torn pieces of paper Changing the pickup roller Page Cleaning the pickup roller Resetting the printer Page 6 Service and support Availability Obtaining hardware service Guidelines for repacking the printer Service information form HP Support Customer Support and product repair assistance (U.S. and Canada) European Customer Support Center Page Page Online services World Wide Web URL America Online CompuServetm Obtaining software utilities and electronic information U.S. and Canada Asia-Pacificcountries/regions Australia, New Zealand, and India Europe HP direct ordering for accessories or supplies HP Support Assistant compact disc HP service information HP SupportPack HP FIRST Page Worldwide sales and service offices Argentina Australia Canada Chile Czech Republic Germany Denmark Greece Far East Region Korea New Zealand Latin American Headquarters Norway Spain Sweden Switzerland Taiwan Turkey A Printer specifications Specifications Printer specifications (continued) Physical specifications Printer capacities and ratings FCC compliance Environmental Product Stewardship Program Protecting the Environment This HP LaserJet printer eliminates: This HP LaserJet printer design reduces: The design of this HP LaserJet printer facilitates the recycling of: HP Cartridge Recycling Program information Material safety data sheet Regulatory statements Declaration of Conformity Laser safety statement Canadian DOC regulations Korean EMI statement Laser statement for Finland B Paper specifications Printer paper specifications Supported paper sizes (printer) Guidelines for using paper Labels Label construction Transparencies Envelopes Envelope construction Envelopes with double-side-seams Envelopes with adhesive strips or flaps Envelope storage Card stock and heavy media Card stock construction Card stock guidelines Page C Memory (DIMMs) Installing DIMMs (memory) Page Test DIMM installation Removing DIMMs Page Page D Warrantylicensing and Hewlett-Packardsoftware license agreement Page Hewlett-Packardlimited warranty statement Page Limited warranty for toner cartridge life Page Page Accessories and ordering information Ordering information Item Description or Use Order Number Ordering information (continued) Page Index