Contents

1 HP ENVY 120 e-All-in-One series Help.............................................................................................................................

3

2 Get to know the HP ENVY 120 series

 

 

Printer parts..........................................................................................................................................................................

5

 

Control panel features..........................................................................................................................................................

7

3

How do I?............................................................................................................................................................................

9

4

Print

 

 

Print photos........................................................................................................................................................................

11

 

Print documents.................................................................................................................................................................

12

 

Print labels and envelopes.................................................................................................................................................

13

 

Select Print Media..............................................................................................................................................................

14

 

Load media.........................................................................................................................................................................

15

 

Tips for print success..........................................................................................................................................................

17

5

Copy and scan

 

 

Copy text or mixed documents...........................................................................................................................................

19

 

Scan to a computer, memory device, or email...................................................................................................................

21

 

Tips for copy and scan success.........................................................................................................................................

22

6

Use Web Services

 

 

Print with HP ePrint............................................................................................................................................................

23

 

Use HP Print Apps..............................................................................................................................................................

23

 

Visit the HP ePrintCenter website......................................................................................................................................

24

 

Tips for using Web Services...............................................................................................................................................

24

7

Work with cartridges

 

 

Check the estimated ink levels...........................................................................................................................................

25

 

Replace the cartridges.......................................................................................................................................................

25

 

Order ink supplies..............................................................................................................................................................

27

 

Clean cartridges.................................................................................................................................................................

27

 

Align printer........................................................................................................................................................................

27

 

Use single-cartridge mode.................................................................................................................................................

28

 

Clean back of page ink smearing.......................................................................................................................................

28

 

Clean paper feed................................................................................................................................................................

28

 

Cartridge warranty information...........................................................................................................................................

29

 

Tips for working with ink.....................................................................................................................................................

29

8

Connectivity

 

 

Add the HP ENVY 120 series to a network........................................................................................................................

31

 

Change from a USB connection to a wireless network......................................................................................................

33

 

Connect a new printer........................................................................................................................................................

34

 

Change network settings....................................................................................................................................................

34

 

Wireless Direct...................................................................................................................................................................

34

 

Tips for setting up and using a networked printer..............................................................................................................

35

9

Solve a problem

 

 

Get more help.....................................................................................................................................................................

37

 

Unable to print....................................................................................................................................................................

37

 

Resolve print quality issues................................................................................................................................................

39

 

Resolve copy and scan issues...........................................................................................................................................

39

 

Solve networking problem..................................................................................................................................................

39

 

Clear a paper jam...............................................................................................................................................................

40

 

Check cartridge access door..............................................................................................................................................

41

 

Troubleshooting print carriage jams...................................................................................................................................

41

Contents

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