Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a
quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
NOTE: You may be prompted for your permission or password when using Refresh. See HP Support Assistant for more information. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
To start Refresh:
1.On the Start screen, point to the
2.Click Settings.
3.Click Change PC settings in the
4.Under Refresh your PC without affecting your files, select Get started, and follow the on- screen instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1.Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.Select Troubleshoot from the boot options menu.
3.Select Reset your PC, and follow the
1.On the Start screen, point to the
2.Click Settings.
74 Chapter 7 Backup and recovery
