Troubleshooting
HP Customer Support Services
Before Calling Support
Before calling your networking dealer or HP Support, to make the support process most efficient, you first should have retrieved the following information:
Information Item | Information Location |
|
|
• product identification | the front of the switch |
• details about the switch’s status | Web interface |
including the software (OS) ver- |
|
sion, a copy of the switch configu- |
|
ration, a copy of the switch Event |
|
Log, and a copy of the switch sta- |
|
tus and counters information |
|
• copy of your network topology | your network records |
map, including network addresses |
|
assigned to the relevant devices |
|