HP Appendix C Troubleshooting

Appendix C Troubleshooting

Table 10 describes the troubleshooting methods for common issues that you might encounter while using and managing the switch.

If a problem persists, contact HP Support.

Table 10 Troubleshooting methods

Symptom	Troubleshooting method
	1.	Verify that the correct power source is used and the power cords
Power LED off		are correctly connected.
	2.	Verify that the power source side provides power supply correctly.
	1.	Verify that the network cable is correctly connected to the network
LAN interface LED off		port of the switch.
	2.	Insert the two ends of a network cable into two network ports of the
		switch. If the port LEDs are off, replace the network cable.
	1.	Ping 127.0.0.1 to verify that TCP/IP has been installed.
	2.	Ping the management IP address of the switch to verify that the
		management PC is connected to the switch. If not, perform the
		following check:
		{ For local configuration, verify that the IP addresses of the
		management PC and the switch are in the same subnet.
		{ For remote configuration, verify that the route from the
Unable to log in to the Web interface		management PC to the switch is reachable.
of the HP 1920 switch	3.	Identify the LED status to verify that the cables are connected
		correctly.
	4.	Verify that the switch's port that connects to the management PC is
		enabled and belongs to the management VLAN.
	5.	Verify that the Web browser is not configured with proxy or dial-up
		connection.
	6.	Disable and then enable the local network after you complete local
		network settings.

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