Troubleshooting

Diagnostic Tests

N o t e

If pressing [Return] after the speed sensing text gets the prompt:

 

router console>

 

instead of the copyright screen or Main menu, then the product

 

operating code has been lost. Contact your HPdealer or service

 

provider for further assistance.

Adjust Baud Rate:

1.Temporarily set the baud rate of the terminal or terminal emulator to 9600, if available, or to the slowest setting.

2.Detach the console cable from the router.

3.Reattach the console cable to the router.

4.Look for the line of text on your console that indicates waiting for speed sensing; then press [Return] to display the copyright screen or the Main menu screen. If neither of these screens appears, press [Return] again. If pressing [Return] four or five times does not display either the copyright or Main menu screen, then ensure that you are using the correct console cable. (Refer to “HP Cables” on page A-3.) If the cable is correct, then repeat this procedure for each other baud rate available for your terminal until you find a rate that gives you a successful connection. If you cannot establish a successful connection, go on to ‘‘Reset the Terminal’’, below.

Reset the Terminal:

1.Switch the terminal or PC’s power off and then on once.

2.Make sure the configuration for your terminal or emulation matches the requirements listed under “Connect a console” (page 1-10).

3.Look for the line of text on your console that indicates waiting for speed sensing; then press [Return] to display the copyright screen or the Main menu screen. If neither of these screens appears, press [Return] again. If pressing [Return] four or five times does not display either the copyright or Main menu screen, then go on to ‘‘Test Router’s Console Port’’, below.

Troubleshooting 3

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