Symptom

Call Center: Suggestions

Repair Center: Likely Causes

Repair Center: Comments

Touch pad

General problems

Reset notebook

Top case

 

 

(see page 1-17).

Motherboard

 

 

Check settings in Control

 

 

 

 

 

Panel. Make sure touch pad is

 

 

 

enabled in Mouse Properties.

 

 

 

By default, touch pad is

 

 

 

disabled if external PS/2

 

 

 

mouse is connected, Use BIOS

 

 

 

Setup to check settings.

 

 

 

Avoid touching touch pad while

 

 

 

booting or resuming.

 

 

Special touch pad

In Mouse Properties, select

Top case

 

features not working

Synaptics PS/2 TouchPad

Motherboard

 

 

driver. (Driver is installed from

 

 

 

 

 

\hp\drivers\TouchPad.)

 

 

Select button does

 

Top case

 

not work

 

Motherboard

 

 

 

 

Memory

 

 

 

Out of memory error

Make sure C drive has

SDRAM module

 

 

adequate free space.

 

 

 

Delete temporary and

 

 

 

unneeded files.

 

 

 

Use memory troubleshooter in

 

 

 

Windows Help.

 

 

 

Not all third-party memory

 

 

 

cards have been tested for use

 

 

 

with notebook.

 

 

Notebook does not

Use only DDR-266 SDRAM

SDRAM module

 

boot after adding

modules.

 

 

SDRAM

 

 

 

Audio

 

 

 

No sound audible

Increase sound volume.

Top case

Check operation

 

Check whether sound is

Speaker assembly

using headphones or

 

external speakers

 

enabled (mute button and

 

 

Switchboard PCA

(switchboard PCA).

 

software controls).

 

Motherboard

Make sure speaker

 

Check for sound resource

 

 

assembly cable is

 

conflicts in Device Manager.

 

 

 

connected.

 

Test audio with e-Diagtools

 

 

 

 

 

diagnostics.

 

 

 

 

 

 

Sound does not

Use an external microphone

Switchboard PCA

 

record

(internal microphone normally

Motherboard

 

 

not included).

 

 

 

 

 

Check software controls.

 

 

 

Test audio with e-Diagtools

 

 

 

diagnostics.

 

 

Service Manual

Troubleshooting and Diagnostics

3-15

Page 107
Image 107
HP 2157AD, 2500, 2183AF, 2182US, 2182AT, 2182AF, 2180EA, 2180AF, 2180CA, 2179AF, 2178EA, 2178AF Touch pad, Synaptics PS/2 TouchPad

2547EA, 2550CA, 2552AI, 2541AH, 2543AH specifications

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