Troubleshooting

Problem

Solution (Continued)

 

 

Unable to hear audio from

Do the following:

built-in speakers.

■ Ensure the source signal is good by using headphones at the source.

 

 

■ Press the Menu button to access the OSD menu. Select Management, and then select

 

Volume to adjust the volume.

 

■ Turn up the volume with the front panel volume button.

 

■ Ensure speaker volume is not muted or too low: Click the Start button, Control Panel,

 

and Hardware and Sound. Under Audio Devices and Sound, click Adjust system

 

volume. Under Main Volume, move the slider up.

 

 

No Plug and Play.

In order for the Plug and Play feature of the monitor to work, you need a computer and graphic

 

card that are compatible with Plug and Play. Check with your computer manufacturer.

 

Check the monitor’s video cable, and make sure that none of the pins are bent.

 

Make sure that the HP monitor drivers are installed. Refer to “Installing Drivers” in the

 

Operating the Monitor chapter for more information. HP monitor drivers are also available at:

 

http://www.hp.com/support

 

 

Picture bounces, flickers, or

Move electrical devices that may cause electrical interference as far away from the monitor as

wave pattern is present in the

possible.

picture.

Use the maximum refresh rate that your monitor is capable of at the resolution that you are

 

using.

 

 

Monitor is always in “Sleep

The computer power switch should be illuminated — aqua for full power, amber for

Mode (Amber LED).”

sleep mode.

 

The computer graphic card should be snugly seated in its slot.

 

Check that the monitor video cable is properly connected to the computer.

 

Inspect the monitor video cable, and make sure that none of the pins are bent.

 

Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock

 

LED found on most keyboards. The LED should either turn on or off after hitting the Caps

 

Lock key.

 

 

USB 2.0 ports are not

Make sure the USB hub cable is securely connected to the monitor and the computer.

working.

 

 

 

A–2 Features may vary by model.

User’s Guide