Troubleshooting

Chapter 13

Solution Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

The HP All-in-One does not print

Solution If your HP All-in-One and computer are USB-connected and are not communicating with each other, try the following:

Look at the color graphics display on the HP All-in-One. If the color graphics display is blank and the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information.

Check the connection from your HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of your HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn your HP All-in-One off and then on again.

If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

Make sure the USB port speed setting on your HP All-in-One is compatible with the USB port speed of your computer. You might need to change the rear USB port speed from High Speed (USB 2.0) to Full Speed (USB 1.1). For more information, see Connect using a USB cable.

Try printing from a different application or a different file to determine whether or not it is the file causing the printing issue.

Check other printers or scanners. You might need to disconnect older products from your computer.

If your HP All-in-One is network connected, see the onscreen HP Image Zone Help that came with your HP All-in-One. For more information on the HP Image Zone Help, see Use the onscreen Help.

Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn your HP All-in- One off and then on again.

If necessary, remove and then install the HP Image Zone software again. For more information, see Uninstall and reinstall the software.

For information on network communication problems or communication problems involving a memory card, PictBridge camera, or storage device, see the troubleshooting information for the HP Photosmart 2570 All-in-One series in the onscreen HP Image Zone Help. For more information on the HP Image Zone Help, see Use the onscreen Help.

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HP Photosmart 2570 All-in-One series

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HP 2575xi, 2575v manual HP All-in-One does not print

2575v, 2575xi specifications

The HP 2575xi and 2575v are renowned multifunction printers designed to cater to the diverse needs of both home and office environments. These models deliver a blend of efficiency, quality, and innovative technology, making them a popular choice among users seeking reliable printing solutions.

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Overall, the HP 2575xi and 2575v are excellent choices for anyone looking for a robust and versatile printing solution. Their combination of multifunctionality, high-quality output, and modern connectivity features make them well-suited for various printing tasks in both home and office settings. With the commitment to innovation and user-centric design, these printers prove to be valuable assets for enhancing productivity.