Troubleshooting
Chapter 13
Solution Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
The HPSolution If your HP
●Look at the color graphics display on the HP
●Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.
●Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information.
●Check the connection from your HP
●If you are connecting the HP
●Make sure the USB port speed setting on your HP
●Try printing from a different application or a different file to determine whether or not it is the file causing the printing issue.
●Check other printers or scanners. You might need to disconnect older products from your computer.
●If your HP
●Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn your HP
●If necessary, remove and then install the HP Image Zone software again. For more information, see Uninstall and reinstall the software.
For information on network communication problems or communication problems involving a memory card, PictBridge camera, or storage device, see the troubleshooting information for the HP Photosmart 2570
106 | HP Photosmart 2570 |