Troubleshooting
Chapter 13
Note It is important that you disconnect your HP
5.To reinstall the software, insert the HP
6.On the desktop, open the
7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP
Operational troubleshooting
The 2570 series Troubleshooting section in the HP Image Zone Help contains troubleshooting tips for some of the most common issues associated with your HP All-
To access the troubleshooting information from a Windows computer, go to the HP Image Zone, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages.
To access troubleshooting information on a Mac, click the HP Image Zone icon in the Dock, select Help from the menu bar, choose HP Image Zone Help from the Help menu, and then choose 2570 series Troubleshooting in the Help Viewer.
If you have Internet access, you can get help from the HP website at www.hp.com/ support. The website also provides answers to frequently asked questions.
Paper troubleshooting
To help avoid paper jams, only use paper types that are recommended for your HP All-
Do not load curled or wrinkled paper, or paper with bent or torn edges, into the paper tray. For more information, see Avoid paper jams.
Paper has jammed the HP All-in-One
Solution If paper does become jammed in your device, follow these instructions to clear the paper jam.
1.Press in the tab on the rear
Caution Clearing a paper jam from the top or front of the HP
112 | HP Photosmart 2570 |