HP 2575xi, 2575v manual HP Quick Exchange Service Japan, Prepare your HP All-in-One for shipment

HP warranty and support

Chapter 14

HP Quick Exchange Service (Japan)

HP Quick Exchange Service

0570-000511
:03-3335-9800
:		9:00	5:00
10:00		5:00
1	1	3

:

For instructions on how to pack your device for exchange, see Pack your HP All-in-One.

Prepare your HP All-in-One for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your HP All-in-One in for service, please follow the steps below to avoid further damage to the HP product. Retain the power cord and control panel faceplate in case the HP All-in-One needs to be replaced.

Note This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan).

1.Turn on the HP All-in-One. If your HP All-in-One will not turn on, skip this step and go to step 2.

2.Open the print-carriage access door.

3.Wait until the print carriage is idle and silent, and then remove the print cartridges from their slots. For information on removing the print cartridges, see Replace the print cartridges.

Note If your HP All-in-One does not turn on, you can unplug the power cord and then manually slide the print carriage to the far right to remove the print cartridges. When finished, manually move the print carriage to the home position (on the left side).

4.Place the print cartridges in print cartridge protectors or an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP All-in-One unless the HP customer support call agent instructs you to.

122 HP Photosmart 2570 All-in-One series