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HP 2575xi, 2575v manual 116

Models: 2575v 2575xi

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Chapter 13

Troubleshooting

116	HP Photosmart 2570 All-in-One series

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HP 2575xi, 2575v manual 116

Contents

HP Photosmart 2570 All-in-One series User Guide Safety information Contents Print from your computer Contents HP Photosmart 2570 All-in-One series Lid HP All-in-One overviewHP All-in-One at a glance Label DescriptionColor graphics display View menus, photos, and messages Power connectionControl panel overview Paper tray extenderLabel Name and Description Control panel featuresLabel Name and Description Icon Purpose Color graphics display sleep modeMenu overview Color graphics display iconsScan To Menu Photo MenuProof Sheet Menu Copy MenuNetwork-connected Setup MenuHP Instant Share menu USB-connectedTo add a space Enter text and symbolsTo enter text using the visual keyboard Help MenuUse the HP Image Zone software To open the HP Image Zone software on a Mac OS To open the HP Image Zone software on a Windows computerHP Image Zone Help Find more informationSources of information Use the onscreen Help Use the Help on a Windows computer To access the HP Image Zone Help on a Windows computerSearch ContentsIndex Help toolbar Display areaUse the Help on a Mac To access the HP Image Zone Help on a MacNavigation panes Back Help Center Search area Connection information Finish setting up your HP All-inOne Set your language and country/regionDescription Recommended Number Connected Connect using a USB cableSupported software Setup instructions features Supported connection typesWindows users Connect using EthernetConnect using Bluetooth To install and print using the Microsoft stack WindowsMac users To install and print using the Widcomm stack WindowsTo install and print using Bluetooth Mac Click View devices in rangeUse printer sharing Mac To enable printer sharingFrom the Services tab, click Printer Sharing Use printer sharing WindowsFinish setup See this section Wired network setupConnect to a network If you want toConnect your HP All-in-One to the network What you need for a wired networkTo install the Windows HP All-in-One software Install the software for a network connectionTo install the Mac HP All-in-One software Connect to additional computers on a network Manage your network settingsChange basic network settings from the control panel To change a USB connection to a wired Ethernet connectionAutomatic Full Half View and print network settingsRestore network defaults Set link speedFull Half Change IP settingsIP Address Subnet Mask Default Gateway Use the Embedded Web ServerUse the Embedded Web Server setup wizard Access the Embedded Web ServerParameter Description Network configuration page definitionsGeneral network settings Wired 802.3 network settings Parameter Description Device Address Bluetooth settingsParameter Printer Not Found screen appears during installation Network troubleshootingReceived a System Requirements Error No TCP/IP Printer Not Found screen appears during installation Network setup To load an original on the glass Load originals and load paperLoad an original HP does not recommend printing to the following papers Choose papers for printing and copyingRecommended papers Papers to avoidTo load full-size paper Load paperLoad full-size paper HP does not recommend copying to the following papersLoad originals and paper To load 10 x 15 cm 4 x 6 inch photo paper Load 10 x 15 cm 4 x 6 inch photo paperLoad postcards, Hagaki, or HP Panorama photo paper To load envelopes Load envelopesTo load postcards, Hagaki, or panorama photo paper Paper Tips Avoid paper jamsLoad other types of paper Load originals and paper Insert a memory card Use the photo and video featuresTo insert a memory card Connect a digital cameraConnect a storage device View photos View photos using the HP All-in-OneView photos using your computer Deselect photos and videos Select photos and videosSelect photos and videos Select individual video framesDeselect individual video frames Edit photos using the control panelEdit photos Rotate a photo Edit photos using your computerCrop a photo To crop a photoTo use the Easy Print Wizard Print photos and videos from the control panelUse the Easy Print Wizard To print a cropped photo Print photos using a proof sheetPrint selected photos and videos Print a cropped photoAll Last Custom Range Print a proof sheetScan a proof sheet Complete the proof sheetTo print camera-selected photos Print camera-selected Dpof photosPrint individual video frames Press Proof Sheet Proof Sheet Menu appearsTo print a panoramic photo Print video action photosPrint panoramic photos To print a video action photoTo print passport photos SettingDescriptionSet photo print options Print passport photosSave photos to your computer Photos and videos Press HP Instant Share Share photos with friends and relativesTo share photos Photos and videos Receive images from others Share your images with familyFriends Send images to othersPrint photos without viewing them first To use any of these featuresPrint to your HP All-in-One from a remote location View images before printing themConfigure HP Instant Share Share Reset HP InstantRemove CollectionsPress Copy Menu Use the copy featuresChange the copy settings Make a copyTo preview your copy from the control panel To save the current settings as defaults for future jobsPreview your copy job Reduce/Enlarge Paper Size Paper Type CropPress Start Copy Black or Start Copy Color Make a borderless copy of a photoCrop an original Stop copyingCopy To print from the software application Windows Print from your computerPrint from a software application To print from the software application Mac Change the print settingsTo change the print settings for all future jobs Windows usersMac users To change the print settings for the current jobTo change all other print settings Stop a print jobTo stop a print job from the computer OS 9 users To stop a print job from the computer Windows XP usersTo stop a print job from the computer OS X users Scan an original to a computer Use the scan featuresScan an image Scan an original to a memory card or storage device Edit a scanned image Share a scanned image with friends and relativesPrint a scanned image Edit a scanned document Print cartridges HP reorder number Order suppliesU.S. or Canada, dial 1-800-474-6836 1-800-HP invent Order accessoriesAccessory and HP model number Order other suppliesSouth Africa +27 011 Canada Order supplies Maintain your HP All-in-One Clean the HP All-in-OneClean the glass Clean the lid backingTo check the ink levels from the control panel Clean the exteriorCheck the estimated ink levels Handle the print cartridges Print a self-test reportWork with print cartridges Replace the print cartridges To replace the print cartridges Maintain your HP All-in-One Use the print cartridge protector Use a photo print cartridgeAlign the print cartridges To align the printer from the control panel Clean the print cartridgesClean the print cartridge contacts To clean the print cartridges from the control panelTo clean the print cartridge contacts To clean the area around the ink nozzles Clean the area around the ink nozzles100 Other sources of information Troubleshooting informationTroubleshooting common setup issues Additional troubleshooting topics in this User GuideMy HP All-in-One does not turn on Setup troubleshootingHardware setup troubleshooting View the Readme fileUser Guide 103 Color graphics display shows the wrong language User Guide 105 HP All-in-One does not print Software installation troubleshooting Minimum system checks screen appears Windows To start the installation from a Windows computerTo start the installation from a Mac Double-click the HP All-in-One Installer iconRegistration screen does not appear Received a message that an unknown error has occurredSolution Digital Imaging Monitor does not appear in the system tray Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Open the Applications Hewlett-Packard folder Launch ReinstallTo uninstall from a Mac Paper has jammed the HP All-in-One Operational troubleshootingPaper troubleshooting Print cartridge troubleshooting Device updateTo use device update Device update WindowsDevice update Mac 116 Warranty upgrades HP warranty and supportWarranty HP product Duration of limited warranty Warranty informationBefore you call HP customer support Access your serial number and service IDGet support and other information from the Internet Call in North America during warrantyCall elsewhere in the world User Guide 121 Prepare your HP All-in-One for shipment HP Quick Exchange Service JapanUser Guide 123 To attach the control panel faceplate Pack your HP All-in-OnePaper-tray capacities Paper specificationsTechnical information System requirementsPrint margin specifications Print specificationsMemory card specifications Copy specificationsEnvironmental specifications Scan specificationsPhysical specifications Power specificationsEnvironmental product stewardship program FCC statement Regulatory noticesHP inkjet supplies recycling program Regulatory model identification numberGeräuschemission Declaration of Conformi TY Declaration of conformity European Economic AreaIndex Symbols/Numerics134 User Guide 135 TCP/IP User Guide 137 138 Q7211-90209