Problem

Possible cause

Solution

 

 

 

 

The camera needs to be

Turn the camera off and then on again (slide the lens

 

reset.

cover closed and then open).

 

 

Remove the batteries and reinstall them. If you are using

 

 

an AC power adapter, unplug the adapter from the

 

 

camera, remove and reinstall the batteries, and then plug

 

 

the adapter in.

 

 

 

I can’t erase a

The photo is locked.

Unlock the photo (see “Locking your photos” on

photo.

 

page 33).

 

 

 

When I

The camera is turned off.

Slide the lens cover open to turn the camera on.

connect the

The USB cable is not

Check to make sure that the USB cable is firmly

camera to my

computer, the

connected correctly.

connected at both ends.

software says

The camera is connected

Connect the camera directly to a USB port on the

it can’t find

to the computer via a

computer.

the camera.

USB hub and your USB

 

 

 

 

hub is not compatible

 

 

with the camera.

 

 

 

 

www.hp.com/photosmart

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