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HP 397381-001 manual Enww

Models: 397381-001

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172 Chapter 15 Troubleshooting

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HP 397381-001 manual Enww

Contents

Page Page Table of contents Power Drives MultimediaMemory Modules External Media CardsExternal Devices Security Wireless Select Models OnlyModem and Local Area Network Troubleshooting Setup UtilitySoftware Updates and Recovery Routine CareElectrostatic discharge 175Enww Components Select Hardware tab Device ManagerTop components KeysTouchPad Buttons and switches Standby, resumes from standby into Windows Lights Front components Rear componentsRight-side components Left-side components Bottom components Display components Wireless antennae select models only Additional hardware components Labels Operating environment SpecificationsRated input power Expansion port input/output signals Feature SupportTouchPad and Keyboard TouchPadSetting TouchPad preferences Using the TouchPadUsing an external mouse Keyboard HotkeysDisplay and clear system information fn+esc Hotkey proceduresHotkey quick reference Open a Web browser fn+f3 Open the Help and Support Center fn+f1Open the Print Options window fn+f2 Switch the screen image fn+f4 Initiate standby fn+f5Increase screen brightness fn+f8 Initiate QuickLock fn+f6Decrease screen brightness fn+f7 Play, pause or resume an audio CD or a DVD fn+f9Setting advanced preferences Accessing the Quick Launch Buttons control panelSetting tiling preferences Quick Launch Buttons softwareSetting button assignments on an external keyboard Displaying the Quick Launch Buttons iconEnabling and disabling the embedded numeric keypad Using the embedded numeric keypadKeypads Enabling or disabling num lock mode as you work Using an external numeric keypadSwitching key functions on the embedded numeric keypad Enww Power Power control and light locationsPower Power sources Task Recommended power sourceConnecting the AC adapter Hibernation Standby and hibernationStandby Initiating standby, hibernation or shutdown When you leave your workWhen a reliable power supply is unavailable Enww Turning the computer or display on or off Default power settingsUsing emergency shutdown procedures Initiating or resuming from standby Stand byInitiating or restoring from hibernation HibernateDisplaying the Power Meter icon Power optionsAccessing Power Options Properties Setting or changing a power scheme Setting a security promptProcessor performance controls Battery packs Inserting or removing a battery packCharging a battery pack Obtaining accurate charge information Monitoring the charge of the battery packInterpreting charge indicators Displaying charge information on the screenLow-battery condition Managing low-battery conditionsIdentifying low-battery conditions Critical low-battery conditionWhen a charged battery pack is available Resolving low-battery conditionsWhen external power is available When no power source is availableHow to calibrate Calibrating a battery packWhen to calibrate Charging the battery packDischarging the battery pack Recharging the battery pack Conserving battery powerConserving power as you work Selecting power conservation settings Storing a battery packDisposing of a used battery pack Drives Drive careIDE drive light Hard drive Enww Enww Optical drives DVD-ROM ±RW/RInserting an optical disc Removing an optical disc with power Removing an optical disc without power Avoiding standby or hibernation Multimedia Using the optical driveIdentifying the installed optical drive Multimedia HardwareInserting an optical disc Removing an optical disc with power Removing an optical disc without power Using media activity hotkeys Using the QuickPlay buttons Enww Using the audio features Using S/PDIF digital audio select models only Using the audio-in microphone jackUsing the audio-out headphone jack Adjusting the volume Using the video features Using the external monitor portUsing the S-Video-out jack Remote Control Select Models Only HP Mobile Remote Control PC Card version Inserting the battery PC Card versionEnww Enww Storing the remote control in the PC Card slot Button quick reference PC Card version Play/Pause HP Mobile Remote Control PC Card version component functions HP Mobile Remote Control ExpressCard version Inserting the battery ExpressCard versionEnww Replace the battery compartment cover Storing the remote control in the ExpressCard slot Button quick reference ExpressCard version Press to stop the current media activity, such as Press to go back to the previous track or chapter Troubleshooting the remote control Problem Possible solutionMultimedia software Identifying preinstalled multimedia softwareInstalling multimedia software from a CD select models only Using multimedia software Using QuickPlay softwareProtecting playback Protecting the CD or DVD write processChanging DVD region settings Observing the copyright warningExternal Media Cards Digital Media Slot cards select models onlyInserting a digital card Stopping or removing a digital card Configuring a PC Card PC Cards select models onlyInserting a PC Card Stopping or removing a PC CardEnww Selecting an ExpressCard Configuring an ExpressCardExpressCards Inserting an ExpressCard Enww Stopping or removing an ExpressCard External Devices Using a USB deviceConnecting a USB device Stopping a USB device Required USB softwareStopping a 1394 device Using a 1394 device select models onlyConnecting a 1394 device Required 1394 softwareUsing the expansion port Memory Modules Adding or replacing memory modulesEnww Enww Enww Effects of increasing memory Video memory settings select models only Identifying an 802.11 wireless device Wireless Select Models OnlyWireless features Wireless controls Wireless Control DescriptionWireless devices select models only Setting up a Wlan in your home Using wireless security features Connecting to a Wlan in your homeConnecting to a public Wlan Bluetooth wireless devices select models only Wireless device status states Turning on the devices Turning off and disabling the devices Enww Modem and Local Area Network ModemConnecting the modem cable Viewing the current country selection Connecting a country-specific modem cable adapterSelecting a location setting Adding new locations when traveling Select Start Control Panel Network and Internet ConnectionsSolving travel connection problems Check the telephone line typeUsing preinstalled communication software Clear the check box for Wait for dial tone before dialingLocal area networks Enww Security features SecurityPasswords Guidelines for setting passwordsPasswords set in Windows QuickLockPasswords set in the Setup Utility Administrator passwordEntering an administrator password Power-on passwordManaging an administrator password Managing a power-on password Entering a power-on passwordDriveLock password Setting a DriveLock password Entering a DriveLock password Changing a DriveLock passwordDevice security Removing DriveLock protectionFirewall software Critical updatesAntivirus software Optional security cable Setup Utility Setup Utility accessSetup Utility language Setup Utility defaults Security menu Setup Utility menusMain menu Advanced menu Tools menuEnww HP Software Update Software Updates and RecoverySoftware updates Software updates and the HP Web site Accessing computer informationDownloading a Bios update Installing a Bios update Downloading and installing other software Using System Restore System recoverySafeguarding your information Creating a restore pointReinstalling applications from the hard drive Reinstalling applicationsRestoring to a restore point Reinstalling applications from discsRepairing the operating system Reinstalling the operating system Back up your systemReinstall the operating system Reinstalling device drivers and other software Update reinstalled softwareEnww Hardware maintenance Routine CareBattery pack TouchPad and keyboard DisplayDrives Using Disk DefragmenterUsing Disk Cleanup Regular tune-ups Traveling and shipping Computer will not start up TroubleshootingQuick checklist Computer screen is blank Software is functioning abnormallyAn external device is not working Computer is turned on, but is not respondingComputer is extremely warm Enww Preparing to contact Customer Care Taking the computer to a service partnerCustomer Care Contacting Customer Care by e-mail or telephoneEnww Handling drives Electrostatic dischargePreventing electrostatic discharge Handling internal componentsGrounding methods Symbols/Numerics IndexEnww Wlan USB Wlan label Writable media XD-Picture Card XD Enww