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HP Deskjet 450 D Customer Support, Internet, hp instant support, HP telephone support

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D Customer Support

This chapter provides information on contacting HP Customer Support.

The information in the Troubleshooting chapter suggests solutions to common problems. If your printer is not operating properly and these suggestions do not solve your problem, use one of the following support services for assistance.

Internet

Visit our websites for the latest printer software, product, operating system, and support information:

http://www.hp.com/support/dj450

http://www.hp.com/cposupport

hp instant support

You can access hp instant support from the Toolbox. To do so, click the Information tab in the Toolbox and then click the hp instant support button.

hp instant support web pages are dynamically created. Bookmarking this site and connecting via the bookmark will not display the current information. Instead, connect from the Toolbox.

hp instant support connects you to a set of dynamic web resources that tracks printer status and usage. It includes the following information:

Printer usage pattern (ink and media usage) via a link to myPrintMileage.

Online troubleshooting tips

HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center.

Before calling, print a configuration page and have the following information ready:

1What model printer do you have?

2What is the serial number of your printer (check the back of your printer)?

3What is the brand and model of your computer?

4What is the version of printer software you are using? (Open the printer driver and see the version in the title bar.)

5Have you printed a diagnostic page?

Have this information ready when you call HP Customer Support at any of the following numbers:

D-1

ENWW

Contents

Page Page Contents Setting Up Installing Software Printing Selecting and Using Print Media Using the Toolbox Maintaining the Printer Troubleshooting HP Supplies and Accessories Printer Specifications 1 Setting Up For more information Understanding printer parts and functions Back view Bottom view Understanding printer buttons and LEDs Setting up the printer Step 4: Turn on the printer Step 5: Install the print cartridges Page For Windows For Macintosh Using the battery (optional) Understanding the battery Installing the battery Charging and using the battery Important notes Travel tips 2 Installing Software Making copies of the printer software To install the printer driver To verify the installation To uninstall the software To install the printer driver (Mac OS 8.6, 9.x and OS X Classic) To install the printer driver (Mac OS X) Installing software for PDAs BtPrint To copy from the Starter CD To download from the Internet Installing other software 3 Printing Printer features (Windows and Macintosh) Printing from notebooks and desktops (Windows) To print from a Windows application Printing from Macintosh Displaying the HP Inkjet Utility Viewing the HP Inkjet Utility panels Two-sidedprinting Canceling a print job Selecting and Using Print Media Selecting print media Loading print media Printing cards Printing photographs Printing digital camera photographs To print from a CompactFlash card Printing on transparencies Page 5 Using the Toolbox Printer Status tab Information tab Installing myPrintMileage Agent Printer Services tab 6 Maintaining the Printer Cleaning the printer Cleaning the print cartridges To perform a level 1 cleaning To perform a level 2 cleaning To perform a level 3 cleaning Aligning the print cartridges Replacing the print cartridges Page Calibrating color Replaceable ink service module 7 Troubleshooting General troubleshooting tips Step 1: Check the power Step 2: Check the front access cover Step 3: Check the printer connection Step 4: Check the printer selection Step 5: Check the print settings Step 6: Check the print media Step 7: Check the LEDs Step 8: Check the print cartridges Solving printer problems Check the front access cover Check the printer setup Check the print media Check the print cartridges Try printing a demo page Printer takes a long time to print Check your system configuration Check your port setting (Windows 98 only) Check the status of the print cartridges Check available system resources Unexpected printer shutdown Solving printing problems Check the document file Check the symbol set Placement of the text or graphics is wrong Check the page-orientationsetting Check the paper size Check the margin settings Check that the media is loaded correctly Something on the page is missing or incorrect Check the color print settings Check if print cartridge is removed Ink is smearing Ink is not filling the text or graphics completely Faded or dull-coloredoutput Colors are printing as black and white Wrong colors are printing Bleeding colors in printout Colors do not line up properly If printing using a single print cartridge Infrared printing does not work Bluetooth printing does not work Solving media feed problems Print media is jammed Tips for avoiding paper jams Solving Macintosh-specificproblems A HP Supplies and Accessories Accessories Supplies HP Printing Paper HP Office Paper HP Office Recycled Paper HP Bright White Inkjet Paper HP Premium Inkjet Paper HP Premium Photo Paper HP Photo Paper HP Everyday Photo Paper HP Premium Glossy Paper HP Professional Brochure and Flyer Paper HP Premium Plus Transparency Film HP Premium Inkjet Transparency Film HP Greeting Card Paper B Printer Specifications Page Page C LED Reference Page Page Page D Customer Support Internet hp instant support HP telephone support For customers in North America For customers outside of North America Australia Calling from elsewhere in the world Hewlett-PackardLimited Warranty Statement Limitations of Warranty Limitations of Liability Local Law DECLARATION OF CONFORMITY Index