FDR_RG.book Page 14 Wednesday, July 31, 2002 9:38 AM

english

installation troubleshooting, continued

what is the problem?

The printer software seemed to install correctly, but the printer name does not appear when File > Print is selected. The printer is not shown in the Printers folder on the Control Panel.

possible causes...

The printer software was not installed successfully.

to solve the problem...

1.Close any virus protection programs or other software programs that are running on the computer.

2.Insert the printer software CD into the

CD-ROM drive,

3.Follow the onscreen instructions.

If the installation program does not start automatically, then see “to solve the problem...” on page 13.

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HP 6120 manual Installation troubleshooting