FDR_RG.book Page 19 Wednesday, July 31, 2002 9:38 AM

troubleshooting: ethernet, continued

what is the problem?

The printer cannot be detected during software installation.

english

possible causes...

The printer is not connected to the network.

The computer is not connected to the network.

The computer cannot discover the printer’s IP address.

to solve the problem...

Connect the printer to the network (see “connect the printer” on page 10).

Verify that the computer is connected to the network.

Windows

1.Print a network configuration page (see “network configuration page” on page 9).

2.Find the printer's IP address (item 7 on the configuration page).

3.On the Identify Printer panel of the software installer, select Specify a printer by address, then click Next.

4.On the Specify Printer panel of the software installer, select IP Address.

5.Enter the printer's IP address in the IP Address box, then click OK.

6.Follow the onscreen instructions to complete the installation.

Macintosh

See “ethernet troubleshooting” in the onscreen user’s guide.

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HP 6120 manual Printer cannot be detected during software installation