FDR_RG.book Page 20 Wednesday, July 31, 2002 9:38 AM

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contacting hp support

HP support provides expert advice on using your HP printer or solving problems with your printer.

support process

The HP support process works most effectively if you look for help in the following order:

1.Search the user’s guide on your computer.

See “viewing the onscreen user’s guide” on page 6.

2.Use the Internet any time of the day to:

•Check for software updates from HP.

•See HP’s online support pages for product help.

•Send HP an email message.

3.Contact HP support by phone during regular office hours.

For more information see “hp support by phone” on page 21.

Support options and availability vary by product, country/region, and language.

hp support websites

If you have access to the Internet, you can obtain a wide variety of information about your printer.

Visit our website at www.hp.com/support for the latest printer software and support information.

hp support email

One-to-one email gives direct answers to your questions from an HP support technician. Email support is a great way to ask technical questions and obtain answers that are tailored to your specific need.

Enter your question on a Web form and receive an email reply.

software updates

Use either of the following methods to obtain copies and updates of the printer software:

•Download the printer software from HP’s website.

•Phone HP support to request a CD containing the software update files.

See “support phone numbers” on page 22.

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