FDR_RG.book Page 21 Wednesday, July 31, 2002 9:38 AM
hp support by phone
HP provides telephone support free of charge during the printer’s free phone support period.
free phone support period
The list below shows the free phone support period for your country/region. Standard phone company charges apply.
country/region | phone support |
|
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North America | 1 year |
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Asia Pacific | 1 year |
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Europe, Middle East, | See below* |
Africa |
|
|
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Latin America— | 1 year |
including Mexico |
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|
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*Europe, Middle East, and Africa
For phone support in Europe, please consult the following website to check the details and conditions of phone support in your country/region:
www.hp.com/support.
Alternatively, you can ask your dealer or call HP at the phone number listed for your country/region. See “support phone numbers” on page 22.
As a part of our continuing effort to improve our phone support services, we advise you to check our website on a regular basis for new information regarding service features and delivery.
before placing a call
Before placing a call for help, try these free support options:
•Search the user’s guide on your
computer; see “viewing the onscreen user’s guide” on page 6
•Use the Internet any time of the day to:
–Check for software updates from
HP
–Use HP’s online support pages for product help
If the problem is not solved using the above options, call an HP support technician while in front of the computer and printer. For faster service on the phone and to ensure that time is wisely used, be prepared to provide information about what has been tried to solve the problem, as well as the following:
•The printer's model number (located on the label on the front of the printer)
•The printer's serial number (located on the bottom of the printer)
•The computer’s operating system
•The version of the printer driver (also referred to as the printer software)
•Messages displayed at the time the situation occurred
•Answers to these questions:
–Has this situation happened before? Can you
–Did you add any new hardware or software on your computer around the time this situation began?
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