HP 640 Fax Troubleshooting, Fax problems, Print reports

Troubleshooting

Troubleshooting

Your problem may be listed in “LCD error messages” on page 51. The chart below shows other problems you can solve yourself. For problems you cannot resolve here, see Use Hewlett-Packard support services on page 64.

TIP: You can test your HP Fax to make sure it is set up properly for faxing. Place a document in the document feeder, dial 1-888 HP FAX ME (1-888-473-2963) and press Start/Enter. Please wait approximately 1 minute and you will receive a “Fax Back System Test” page, confirming your product is working correctly. The Fax Header must be set up in order to test the fax machine.

Fax problems

Problem

Solution

The machine is not working, there is no display, and the buttons are not working.

Unplug the power cord and plug it in again. Check that your socket is live.

No dial tone.	Check that the phone line is connected properly to the port in
	the bottom of the fax. Unplug and replug it. Make sure it clicks.
	Check the phone socket in the wall by plugging in another
	phone.

Someone calls and gets a busy signal even though the fax is not busy.

This may rarely occur if the answer mode is set to AUTO, a voice call comes in and is hung up without being answered, and another call is immediately received. In AUTO mode the machine goes back to fax receive mode if the voice call is not answered. The line will appear busy until the machine resets.

The numbers stored in memory do not dial correctly.

Make sure the numbers are programmed correctly. To print a Phone book list, see Print reports on page 39.

The document does not feed into the machine.

Be sure the document is not wrinkled, and you are putting it in

correctly. Check that the document is the right size and not too thick or too thin. See Document types and sizes on page 57.

You cannot receive faxes	Check if TEL appears on the right side of the display. In TEL
automatically.	mode, you cannot receive a fax automatically. Be sure the
	handset is seated on the cradle properly.
	If the ink is low, the fax will stop printing faxes. Replace the
	print cartridge.
	If the fax memory is full, the fax will stop answering the phone.
	Load paper and print the faxes in memory to clear out the
	memory.

The machine cannot receive faxes manually.

Do not hang up the handset before pressing Start/Enter to receive a fax.

54 Care and maintenance

Contents

Page Page Page Page 7 Specifications and regulatory information Page 1 Quick start Load documents to fax or copy Send a fax Receive a fax Make a copy Make a telephone call 2 HP Fax basics The HP Fax features The HP 640 Fax Parts of the HP Fax Page Control Panel of HP Fax Figure 2-4 Control panel of HP Fax Page menus The Overview of menu options To change these settings, see Navigate the menus on page BASIC FAX menu Page ADVANCED FAX menu TOOLS menu Loudspeaker Navigate the menus Ready mode Menu buttons Use the Menu buttons to navigate the menu items 1Press the Menu button to access the menu system Enter dates, times, text, and telephone numbers Use these buttons when menu items ask you to enter dates, time or text that you selected the correct one for your on page 37) change. Simply press the key for the new character or number or use the ooo mmmmmmmmm mmm qqq, ss, ooo mmmm Speed dialing Store a number in the phone book One-touchdialing Phone book dialing Paper types and sizes The following document size is acceptable when you send a fax •The minimum document size is 148 mm (5.8 in.) wide by 128 mm (5 in.) long •The maximum size is 216 mm (8.5 in.) wide by 356 mm (14 in.) long Follow these tips to ensure worry-freefaxing For more information on what kind of paper you can use for documents Set document resolution and contrast for a single copy NOTE: You must set the resolution and contrast before dialing the number 2.Press Resolution repeatedly to select the option you want: STANDARD •FINE is good for documents containing a lot of detail Adjust volume Ringer volume Speaker volume Automatic fax redial Receiving via an extension telephone 3 Additional features Use Caller ID Turn Caller ID on See who called with Caller ID Print a list of Caller ID numbers Block junk fax numbers Favorites Save a document Delete a document Send a document Print a document Image TCR Distinctive ring (DRPD) Step 1—Teachthe HP Fax the ring pattern Step 2—Setup distinctive ring (DRPD) answer mode Answer/receive mode See Distinctive ring (DRPD) on see Set rings to answer on page Set rings to answer Page Page 4 Advanced faxing Delayed fax 2.Press Menu repeatedly until ADVANCED FAX appears and press OK Select Set Delayed Fax by pressing TIP: One touch buttons do not work with Delayed Fax You can enter 5 fax numbers into one job Polling Setting send polling Polling another fax to receive 1.Dial the telephone number of the remote machine that is ready to be polled TIP: One touch buttons do not work in this area To cancel the scheduled job 1.Press Menu repeatedly ADVANCED FAX appears and press OK Select Cancel Schedule by pressing and press OK Select the scheduled job you want to cancel by pressing Forward faxes Page 5 Feature reference Alarm sounds Key sounds Silent mode Set the fax header information 5.Press OK when the display shows Fax Name 6.Enter the fax name (up to 40 characters) by using the number keypad You can include special characters (space, plus sign, etc.) For more information, see Print reports Your fax machine can print many reports for your use Automatic reports These reports print automatically Reports you can print Reprinting faxes 3. Select between Print New Fax or Reprint Old Fax and press OK •Print New Fax: The machine prints all new faxes which have never been printed •Reprint Old Fax: The machine prints all faxes regardless of new or old Clearing memory You can selectively clear information stored in your machine’s memory 2. Select what you want to delete by pressing Redial a number in memory 6 Care and maintenance Print the self test Replace the print cartridge Page To clear document jam: If the paper is jammed in the printing area If the paper is jammed in the paper feed area Clean the nozzles Clean the cartridge carrier contacts Clean the document scanner area Page Adjust the scanner 2. Scroll to Adjust Scanner by pressing •The machine starts to scan the document to adjust the scanner LCD error messages These are the error message that may display along with solutions for you Paper jams during printing Document jams during transmission on page Troubleshooting Fax problems Print reports Clean the document scanner area on page 49) Print quality problems Maintain the print cartridge on page cartridge Clean the print cartridge nozzles 7 Specifications and regulatory information Print cartridge The HP Fax uses the following print cartridge HP 701 black inkjet print cartridge CC635A Product specifications The specifications are subject to change without notice Page A sample of ITU #1 test chart (reduced to 60.5%) Environmental product stewardship program Regulatory notices Page Use Hewlett-Packardsupport services Hewlett-PackardLIMITED WARRANTY STATEMENT