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HP Jornada 680, 680 E Troubleshooting |, Help, Windows CE Services Help Topics

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Troubleshooting 8

If you encounter difficulties while using your HP Jornada 680 or 680e Handheld PC, this chapter will help you find answers. If you need information about troubleshooting Microsoft Windows CE Services, click Windows CE Services Help Topics on the Help menu in the Mobile Devices window.

The information in this chapter will help you:

•Maintain your HP Jornada in its best working order

•Troubleshoot basic problems

•Troubleshoot problems with remote connections

•Troubleshoot problems with the display

•Troubleshoot problems connecting by infrared

•Reset your HP Jornada

Contents

User’s Guide Page Copyright notice Page Contents Transferring PIM data from 7. Optimizing your HP Jornada Warranty, support, and service HP software product license agreement Welcome | Using this guide Conventions Finding information Page Learning about HP Jornada HP Jornada programs Microsoft Pocket Office Programs Office Pocket Word Tasks Microsoft Explorers Internet Explorer Windows Explorer My Handheld PC viewer dialup HP quick pad backup Microsoft InkWriter •Microsoft Voice Recorder—Recordvoice memos or vital information Calculator World Page Getting started | HP Jornada hardware features Telephone connector •DC jack and AC power adapter—Connectyour Battery charging HP hard icons Infrared port (SIR Stabilizer CompactFlash Type I card PC Card Type II card Using PC Cards and Com- pactFlash Cards Setting up your HP Jornada Installing the main battery This bottom view of the HP Jornada shows how to install the main battery Connecting the AC adapter Activating the backup battery Using the stylus and touch screen Following the Welcome Wizard Calibrating the touch screen To calibrate the touch screen On the Press Selecting your Home City Home City World Clock Setting the World Clock Adding owner information Display Owner Identification At Power On Configure modem for your country Traveling with your HP Jornada Using your HP Jornada Welcome to Microsoft Windows CE Using the Start menu and Taskbar Using the command bars Using Help on your HP Jornada Turning your HP Jornada on and off Using the HP Jornada keyboard Using HP Jornada settings Using the audio buttons Connecting to your | 3 desktop PC Connecting for the first time Setting up Windows CE Services and establishing a partnership Windows CE Services Microsoft Exchange •Microsoft Schedule+ 7.0a—Aschedule management program for Windows 95 or NT •Ethernet Components—Networkdrivers for Windows CE •Microsoft Pocket Streets—A maps-and-navigationprogram for Windows CE maps-and-navigation program for Windows CE Mobile Channels Connecting by serial connection To connect using the docking cradle 1.Connect the 9-pinend of the sync cable to a serial port on your desktop PC To connect directly (without the docking cradle) Establishing a partnership Following the New Partnership Wizard New Mobile Device Detected Synchronize Troubleshooting partnerships Connection Status Communications File Windows CE Services Properties Enabled Enable mobile device connection Apply To start the Communications Troubleshooter Microsoft Windows CE Services Connecting to your desktop partner Connecting by infrared Connecting to another PC Browsing your HP Jornada desktop The Mobile Devices window on your desktop PC displays the contents of your HP Jornada (shown here with Internet Explorer 4.0 and Active Desktop) Synchronizing data Synchronizing selected data Resolving synchronization conflicts Synchronizing e-mailmessages Synchronizing from a remote location Setting up a remote connection to your network Accessing a computer not on a network To start remote synchronization Accessing a computer on your corporate network •The target PC must be turned on Accessing a computer not on a network To create a Remote Networking connection Communication Remote Network- ing 2.In the Remote Networking folder, double-tap Make New Connection 3.In the Make New Connection dialog box, tap Dial-up,and then tap Next Transferring files Transferring PIM data from older palmtop PCs and handheld PCs Migrating data from older Windows CE palmtop PCs To migrate data from an older Windows CE device to your HP Jornada Backup/Restore Backup Backup Now Migrating data from non–WindowsCE palmtops To translate appointment data Appointments Open File To translate a Phone Book data file Welcome Phone Book Page None Status Staying organized | Using Microsoft Pocket Outlook Keeping appointments with Calendar 2.On the File menu, tap New Appointment Using Inbox To create a meeting request Managing names and addresses with Contacts Keeping track of your workload with Tasks Managing your e-mailwith Inbox Using HP viewer HP viewer shows your Pocket Outlook information quickly Viewing Calendar information Page Viewing Contacts information Viewing Tasks information Capturing data with HP quick pad To start HP quick pad HP quick pad To save information in HP quick pad New Page Rename Page Recording and playing voice memos To record a voice memo without opening your HP Jornada 2.Speak into the microphone to record your voice memo To play a voice memo without opening your HP Jornada To record and to play a voice memo from within Voice Recorder Voice Recorder Record Conserving memory Getting down | 5 to business Working with Microsoft Pocket Office Using Microsoft Pocket Word Using Microsoft Pocket PowerPoint To start Pocket PowerPoint Microsoft Pocket PowerPoint Double-tapthe Microsoft Pocket PowerPoint icon on the desktop To show a presentation Open Presentation Using Microsoft Pocket Excel Using Microsoft Pocket Access Database View Open/New Database 3.Type a name for the database and tap OK 4.Double-tapthe Create a New Table icon 5.In the Field Name box, type a name Using Microsoft InkWriter Backing up and restoring data Using Windows CE Services Backup at your PC Using the HP Jornada backup application Using OmniSolve from Landware Using bFAX Pro from bSquare Using bFIND from bSquare Page Accessing e-mail | and the Web Deciding how and why you want to connect Which connection options are right for you Accessing personal e-mailand the Internet Getting an account with an Internet service provider Setting up a dial-upconnection to your ISP Input ISP information— E-mailservice UserID and password Fill in your E-mailservice information Home and Search pages —These —Select Advanced dialing from your office and another profile for dialing from your home To create your connection profile 2.Fill in the information requested in each screen 3.When you are finished, tap Done HP dialup Dialing in When you are ready to dial in to your ISP, use the HP dialup window To connect to your ISP 1.Double-tapthe HP dialup icon on your desktop. The HP dialup window appears Select a location and a connection from the drop- down boxes, and then tap Connecting to corporate e-mailand network from offsite Establishing a network dial-upaccount •Telephone number of the network server modem •IP, DNS, and WINS addresses, if necessary •Your e-mailuser name or ID. (This may be the same as your network user name.) Setting up a remote connection to your network Service, and Web Service —This includes information provided by your network administrator, such as the Server-assigned addresses option and type the addresses types Page Location information After you collect the necessary information, you are ready to start HP dialup 1.Double-tapthe HP dialup icon on your HP Jornada desktop To connect the telephone line to your HP Jornada Use HP dialup to dial in to your network To connect to your network Connecting to corporate e-mailand network resources onsite An account with your corporate A network (LAN) Installing the network interface card (NIC) Installing programs Establishing an account or guest privileges on the network To configure the NIC Settings Network Con- figuration Adapters Identification Creating and modifying connections To create an additional connection or location Connections Locations Create New Connection Create New Loca- tion To set up a Remote Networking connection Remote Net- working Dial-Up Configure Using your connections Using Inbox To set up e-mailservice (Internet Mail) 3.In Inbox, on the Services menu, tap Options 4.On the Services tab, tap Add Choose IMAP4 Mail When Getting Messages Get full copy of messages Only synchronize Inbox folder hierarchy When Getting Full Copy Get Full Copy To connect to your service provider from Inbox 1.On the Services menu, tap the connection you would like to dial 2.Type your user name, password, and domain name, if necessary Dial Properties Inbox settings Pocket Office Send using MIME format To save attachments automatically to a storage card 2.On the Storage tab, select the External Storage Card radio button. Tap OK Save As Browsing the Web or your intranet with Pocket Internet Explorer To edit or set connection information in Pocket Internet Explorer 1.In Pocket Internet Explorer, on the View menu, tap Options 2.In the Options dialog box, on the AutoDial tab, tap AutoDial 3.Choose the remote dial-upconnection to be used To browse the Web or your intranet 1. Double-tapthe HP dialup icon on your desktop Retrieving your CompuServe mail Page Optimizing your | HP Jornada Adding programs, fonts, sounds, and images Installing programs •Java for Windows CE from Microsoft Corporation •HP PIM Translation Utility •Microsoft Windows 95, Windows 98, or Windows NT •Desktop PC with a 486/66 or higher processor •2X or faster CD-ROMdrive No converter selected To add or remove programs with Application Manager 2.On the Tools menu in the Mobile Devices window, click Application Manager Adding fonts Adding sounds Adding desktop wallpaper Accessories Using PC Cards and CompactFlash Cards Installing a PC Card or CompactFlash Card To install a PC Card To remove a PC Card To install a CompactFlash Card Press the To remove a CompactFlash Card Using the auto run feature To create an auto run file 2.In Pocket Word, create a document containing the following text: [autorun.sh3] open=filename.exe Managing memory Tips for conserving memory Managing battery power Main battery Backup battery Using the Power control panel Checking battery status Conserving battery power Setting auto-suspend To set or shorten auto-suspendtime 2.On the Power Off tab, select Enable suspend while on battery power tab, select 3.In the box that appears, set the time interval before auto-suspend Power On Setting the dimming control Dimming Control To set automatic dimming Other tips for conserving battery power Fine-tuningperformance Setting general options Display Backing up your data Owner Network Password Customizing the HP hot keys and hard icons HP hard icons Using the HP settings application Setting brightness, contrast, and volume Changing HP settings profiles Security Adding owner information Password control panel Traveling with your HP Jornada What to take with you Before you leave About system macros Starting HP macro Using HP macro Troubleshooting | Maintaining your HP Jornada Troubleshooting basic problems Page Page Page Page Troubleshooting remote connections Unable to dial out using the modem Able to dial out, but unable to make a proper connection Connection is unreliable Network connection is not listed in the ActiveSync dialog box Infrared transfer between Windows CE–baseddevices Display Screen is blank Screen is dark Resetting Soft reset Full reset Limited one-yearwarranty What is covered What is not covered Consumer transactions in Australia New Zealand, and the United Kingdom For consumers in Australia For consumers in New Zealand Year 2000 warranty Customer support Service Web site Contacting Hewlett-Packardworldwide Japan Korea Malaysia Mexico Netherlands Page Page Appendix A Ergonomics Setting up and using equipment What is RSI What causes RSI RSI symptoms Avoiding RSI Setting up your working environment Reducing eye strain Preventing muscle stiffness Taking frequent short breaks Page Glossary cookies dial-up connection direct connection docking cradle full reset hard icons Internet service provider (ISP) A company that provides access to the Internet IP (Internet Protocol) LAN (Local area network) partnership POP (Post Office Protocol) The first protocol PPP (Point-to-Point Protocol) restore soft reset stylus touch screen Page Symbols Index Page Page Page Page Page Page Page Page Page HP software product license agreement Use: Copies and adaptations: Ownership: Transfer of rights in software: HP shrink-wraplicense terms Transfer: Export requirements: