156 HP Jornada 680/680e User’s Guide

ProblemDiagnosis/Remedy

HP Jornada will not The HP Jornada is not properly seated

establish ain the docking cradle, the sync cable is not

connection with connected properly to the PC or the

a desktop PC. HP Jornada, or communications are not configured correctly. Reconnect the cable correctly or see Windows CE Services Help for more information.

Serial port does Disconnecting from a dialup connection

not function. established using HP dialup can cause the serial port to fail. Reset the serial port (see the procedure in the Remote Connections section later in this chapter).

Web pages are not displayed according to the options you set in Pocket Internet Explorer.

If you set up the Web service using HP dialup, the options you set in HP dialup determine the way Web pages are displayed. Options you change in Pocket Internet Explorer affect only the current Web session; these changes are not saved.

The HP viewer seems Contacts, Calendar, and Tasks databases

to launch slowly. are very big. Limit the size of your databases by synchronizing only selected contacts, appointments, and tasks. For more information, see the Synchronizing

selected data section in chapter 3.

Pressing the Pocket Internet Explorer hot key does not launch the program.

My Handheld PC or Windows Explorer may be open. Pressing the Pocket Internet Explorer hot key will switch between any open folders (e.g., Control Panel, My Documents, or My Handheld PC) and Pocket Internet Explorer. This is the correct behavior.

HP Jornada will

Message header is too big. If your address

not send e-mail

list exceeds 32 KB, Inbox cannot send

messages from

the message.

Inbox.

 

Cannot retrieve e-mail messages, or some e-mail messages are missing.

Older messages are not being retrieved. By default, Inbox displays only messages sent in the last 3 days. Change this setting, or set Inbox to display all messages. For more information, see the Inbox settings section in chapter 6.