Solving USB Flash Drive Problems | HP 7300 guide

Solving USB Flash Drive Problems

If you encounter USB flash drive problems, common causes and solutions are listed in the following table.

Table A-15Solving USB Flash Drive Problems

USB flash drive is not seen as a drive letter in Windows.

Cause	Solution

The drive letter after the last physical drive is not available.	Change the default drive letter for the flash drive in Windows.

USB flash drive not found (identified).

Cause	Solution

The device is attached to a USB port that has been hidden in	Run the Computer Setup utility and enable USB ports in
Computer Setup.	Security > USB Security.

The device was not properly seated before power-up.	Ensure the device is fully inserted into the USB port before
	applying power to the system

System will not boot from USB flash drive.

Cause	Solution

Boot order is not correct.	Run the Computer Setup utility and change boot sequence in
	Storage > Boot Order.

Removable Media Boot is disabled in the Computer Setup	Run the Computer Setup utility and enable booting to
utility.	removable media in Storage > Storage Options. Ensure
	USB is enabled in Storage > Boot Order.

The computer boots to DOS after making a bootable flash drive.

Cause	Solution

Flash drive is bootable.	Install the flash drive only after the operating system boots.

Flash drive is defective.	Try a different flash drive.

Solving USB Flash Drive Problems 179

Image 189

HP 7300 manual Table A-15Solving USB Flash Drive Problems, USB flash drive not found identified Cause Solution

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book Iv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features 104 144 216 Page Product Features Standard ConfigurationHP Pro 3300 MT HP Pro 3300 SFF HP Elite 7500/7300 MT Microtower Components Serviceability Features Small Form Factor Components Activating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updates Computer Setup F10 Utilities Computer Setup F10 Utility 1Computer Setup F10 Utility Using Computer Setup F10 Utilities 2Computer Setup-File Computer Setup-File 3Computer Setup-Storage Computer Setup-StorageSata Defaults OptionDescription Storage Options ESATA Port Removable Media BootSata Emulation Max eSATA Speed Boot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-Security Master Boot Record Network BootSlot Security System IDs System Security Secure Boot ConfigurationDriveLock Security 5Computer Setup-Power Computer Setup-Power Computer Setup-Advanced 6Computer Setup-Advanced for advanced usersOption Heading Power-On Options Onboard Devices Bios Power-OnBus Options Device Options Recovering the Configuration Settings VGA ConfigurationAMT Configuration Illustrated parts catalog Microtower MT Chassis Spare PartsComputer Major Components Power supply, 300W Description Spare part number Access panelFront bezel Intel processors Description Spare part number Illustrated parts catalog Cables Front I/O and USB assembly Fan sink includes replacement thermal materialRTC battery Misc Parts Misc Boards DrivesDescription Spare part number Hard drive Optical drive Graphics adapters for use in models with Windows Sequential Part Number ListingWlan modules Spare part Description Number Microtower MT Chassis Spare Parts Illustrated parts catalog Microtower MT Chassis Spare Parts Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Intel Core i5 processors Intel Core i7 processorIntel Core i3 processors Intel Pentium Dual-Core processors Cables DVI to VGA adapter not illustrated Front I/O and card reader 6-in-1DVI to VGA adapter, HF not illustrated DVI to VGA adapter, HF, 29-pin not illustrated DVD-ROM drive 581599-001 16X Sata DVD±RW drive 581600-001 Illustrated parts catalog Small Form Factor SFF Chassis Spare Parts Serial ATA Hard Drive Characteristics Serial ATA Sata Drive Guidelines and FeaturesSata Hard Drives Sata Hard Drive Cables Hard Drive Capacities Smart ATA Drives Electrostatic Discharge Information Routine Care, and Disassembly PreparationGenerating Static Relative Humidity Event 55% 40% 10% Personal Grounding Methods and Equipment Preventing Electrostatic Damage to EquipmentStatic Shielding Protection Levels Method Voltage Recommended Materials and Equipment Grounding the Work Area Operating Guidelines Cleaning the Computer Case General Cleaning Safety PrecautionsCleaning the Keyboard Routine Care Cleaning the Monitor Service ConsiderationsCleaning the Mouse Power Supply Fan Cables and Connectors ScrewsHard Drives Lithium Coin Cell Battery Preparation for Disassembly Removal and Replacement Procedures Microtower MT Chassis Description Spare part number Access panel 657104-001 Access PanelPage Front Bezel Page DDR3-SDRAM DIMMs Memory HP Elite 7500 Memory Populating Dimm Sockets 1DIMM Socket LocationsDescription Socket Color Description Socket Color Removing Memory Modules Page Graphics cards for use in models with Windows Expansion Cards Item Description Page Page Page Page Page Cable Management Cable Connections Connector Name Connector Color Description Drives Drive Positions System Board Drive Connections Installing Additional Drives System Board Connector System Board Label Color Removing an Optical Drive Page Page Removing a Hard Drive Page Page Page Page Page Drives Front I/O and USB Panel Housing Assembly Page Removal and Replacement Procedures Microtower MT Chassis Remove the optical drive Removing an Optical Drive on Power Switch/LED AssemblyPage Description Spare part number Fan 657103-001 System FanPage Fan Sink Assembly Page Description Spare part number Intel Core i7 processors Processor AMD Phenom II processors AMD Athlon II processorsAMD Sempron processor Page Page Processor Description Spare part number Power supply, 300W 656721-001 Power SupplyPage System Board Page Battery Page Preparation for Disassembly Description Spare part number Access panel 656832-001 Page Description Spare part number Front bezel 656835-001 GB, PC3-10600 585157-001 635803-001 635802-001 Populating Dimm Sockets Removing DIMMs Page Page Description Spare part number Graphics cards Expansion Card PCI Page Page Page Cable Management Cable Connections Drives Removing Drives Page Removing the Hard Drive Page Page Page Power Switch Page Front USB Assembly Page Page Description Spare part number Fan 656834-001 Fan AssemblyPage Description Spare part number Fan sink 657402-001 Fan SinkPage 2600S 2.7 GHz, 8-MB L3 cache, 65W 638419-001 Page Power supply, 220W 656722-001 Power supply, 270W 665224-001 Page System Board Page Battery Page Safety and Comfort Before You Call for Technical Support Troubleshooting Without Diagnostics Refer to Helpful Hints on page 145 in this guide Helpful HintsPage Table A-1Solving General Problems Solving General ProblemsComputer date and time display is incorrect Cause Solution Computer will not respond to keyboard or mouse Cause Cannot remove computer cover or access panel Cause There is no sound or sound volume is too low Cause SolutionPoor performance Cause Solution Advanced Device Options Under Windows System, click Run All apps icon Cause Solution Solving Power Problems Table A-2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper Table A-3Solving Hard Drive Problems Solving Hard Drive Problems Computer will not boot from hard drive Cause Solution Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order Device Configuration Computer seems to be locked up Cause Solution Solving Media Card Reader Problems Table A-4Solving Media Card Reader ProblemsCan not write to the media card Cause Computer’s software is used to safely eject the card Table A-5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Adjust screen resolution Dim characters Cause Solution Image is not centered Cause Solution No Connection, Check Signal Cable displays on screen CauseSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Table A-6Solving Audio Problems Solving Audio Problems Sound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseLine-in jack is not functioning properly Cause Table A-7Solving Printer Problems Solving Printer ProblemsPrinter will not print Cause Solution Printer will not turn on Cause Solution Printer prints garbled information Cause Solution Table A-8Solving Keyboard Problems Solving Keyboard and Mouse Problems Enter Table A-9Solving Mouse Problems Table A-10Solving Hardware Installation Problems Solving Hardware Installation ProblemsControl Panel , and then select Device Manager Security USB Security Computer will not start Cause Solution Table A-11Solving Network Problems Solving Network Problems Manager Network status link light never flashes Cause Solution Diagnostics reports a failure Cause Solving Memory Problems Out of memory error Cause Solution Table A-12Solving Memory ProblemsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause Solution Solving CD-ROM and DVD Problems Solving Processor ProblemsTable A-13Solving Processor Problems Table A-14Solving CD-ROM and DVD Problems Movie will not play in the DVD drive Cause Solution Security Network Boot Cannot eject compact disc tray-load unit Cause Table A-15Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause Solution Solving Internet Access Problems Solving Front Panel Component ProblemsPorts are set to Enabled in Security USB Security Unable to connect to the Internet Cause Solution Click Internet Options Select Start Control Panel Solving Software Problems Solving Software Problems Contacting Customer Support Why run HP PC Hardware Diagnostics HP PC Hardware Diagnostics How to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device Restoring and recovering in Windows Backup and RecoverySystem Restore System Recovery System Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in Windows Using the Windows recovery tools Performing a system recovery Using f11 recovery tools Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country Accrediting Agency Country-Specific Requirements Post Error Messages Table E-1Numeric Codes and Text Messages Post Numeric Codes and Text Messages Appendix E Post Error Messages Verify monitor is attached and turned Replace diskette drive Options Sata Emulation to IDE, Test under Storage DPS Self-testSelect File Save Changes and Exit Security Drivelock Security. For each Appendix E Post Error Messages Bios Occurred prior to the ME firmware update Table E-2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Desktop Management Guide for more Appendix E Post Error Messages Cmos Password Security and Resetting Resetting the Password Jumper Models 3300/3305 Resetting the Password Jumper Model 7300/7500 Clearing and Resetting the Cmos Models 3300/3305 Clearing and Resetting the Cmos Model 7300/7500 Table G-1Specifications Specifications Table G-2Specifications SFF SpecificationsModel Rated Voltage Range Cmos IndexPage Sata