Before You Call HP

13

 

 

 

 

Information (Help on page 13)

For your computer

 

 

 

 

Computer brand and model

 

 

 

 

 

Operating system and version?

Windows 98

 

 

Version Number:

 

 

 

 

Amount of memory installed

 

 

 

 

 

Other CD-ROM or DVD-ROM

 

 

drives? yes/no

 

 

(If yes, list them)

 

 

 

 

 

Sound card? yes/no

Type:

 

 

 

 

Other USB devices? yes/no

Type:

 

 

 

 

Passed Drive Self-Diagnostics test?

 

 

yes/no

 

 

 

 

Where to Find This Information

Drive series number

The drive’s series number appears on the front of the CD-Writer Plus drive. Example: 7500 Series

Drive firmware version

Drive information, including firmware version, can be found by clicking on the Start menu on the taskbar, then selecting Programs, HP CD- Writer Plus, Utilities, and Diagnose. Select the drive and then click on the Drive Data tab. The firmware version is listed in the FW Rev dialog box. Example: Firmware: 1.0

Drive serial number

The CD-Writer drive serial number appears on the underside of the tray as well as on the main label on the back of the drive.