HP 8210E, 8200E Computer brand and model, Operating system and amount of memory RAM installed

14 Before You Call HP

Computer brand and model

The computer brand appears on the front of your computer and in the

documentation that came with your computer. Example: HP Pavilion

8490.

Operating system and amount of memory (RAM) installed

In Windows 98, from the Start menu on the taskbar, select Settings and then Control Panel. Double-click on System. Select the General tab. The version number appears below Microsoft Windows 98, and the amount of memory installed is displayed in the lower part of the screen. Example: 4.10.1998 and 128.0 MB RAM.

Other CD-ROM or DVD-ROM drives

In Windows 98, from the Start menu on the taskbar, select Settings and then Control Panel. Double-click on System. Select the Device Manager tab. Double-click on CDROM. Write down the names of the devices that are displayed. Example: Toshiba DVD-ROMSD-M1202.

Sound card

In Windows 98, from the Start menu on the taskbar, select Settings and then Control Panel. Double-click on System. Select the Device Manager tab. Double-click on Sound, video, and game controllers. Write down the names of the devices that are displayed. Example: Sound Blaster.

Other USB devices

Make a list of any other USB devices that you are using with your computer. Example: HP DeskJet 895C Series Printer

Drive Self-Diagnostics test

Click Start on the taskbar, then select Programs, HP CD-Writer Plus, Utilities, and Diagnose. Select the drive and then click on the Tests tab. Select Drive Self-Diagnosticsand click Perform Test.

The most recent diagnostic utility results are saved in C:/Program Files/ Diagnose/Logs as DRIVELOG.TXT and TESTLOG.TXT.