GENERAL INFORMATION

When your call is answered, you will hear a brief message informing you of numbers that can be entered to reach various departments. This number may be entered during or after the message using a tone-type telephone. When you enter some numbers, another number is requested to further categorize the type of information you need.

You may also contact the Customer Service Department by mail. Please include all information that may be helpful in solving your problem. The mailing address is as follows:

E.F. Johnson Company

Customer Service Department

299 Johnson Avenue

P.O. Box 1249

Waseca, MN 56093-0514

1.8 FACTORY RETURNS

Repair service is normally available through local authorized EFJohnson Land Mobile Radio Service Centers. If local service is not available, the equipment can be returned to the factory for repair. However, it is recommended that you contact the Customer Service Department before returning equipment. A service representative may be able to suggest a solution to the problem making return of the equipment unnecessary.

Be sure to fill out a Factory Repair Request Form #271 for each unit to be repaired, whether it is in or out of warranty. These forms are available free of charge by calling Customer Service (see Section 1.7) or by requesting them when you send a unit in for repair. Clearly describe the difficulty experienced in the space provided and also note any prior physical damage to the equipment. Include this form in the shipping container with each unit. Your telephone number and contact name are important as there are times when the technicians may have specific questions that need to be answered in order to completely identify and repair a problem.

When returning equipment for repair, it is also a good idea to use a PO number or some other reference

number on your paperwork in case you need to call the repair lab about your unit. These numbers are referenced on the repair order making it easier and faster to locate your unit in the lab.

Return Authorization (RA) numbers are not necessary unless you have been given one by the Field Service Department. RA numbers are required for exchange units or if the Field Service Department wants to be aware of a specific problem. If you have been given an RA number, reference this number on the Factory Repair Request Form sent with the unit. The repair lab will then contact the Field Service Department when the unit arrives.

1.9 REPLACEMENT PARTS

EFJohnson replacement parts can be ordered directly from the Service Parts Department. To order parts by phone, dial the toll-free number as described in Section 1.7. When ordering, please supply the part number and quantity of each part ordered. EFJohnson dealers also need to give their account number. If there is uncertainty about the part number, include the designator (C512, for example) and the model number of the equipment the part is from.

You may also send your order by mail or FAX. The mailing address is as follows and the FAX number is shown in Section 1.7.

E.F. Johnson Company

Service Parts Department

299 Johnson Avenue

P.O. Box 1249

Waseca, MN 56093-0514

1.10 INTERNET HOME PAGE

The E.F. Johnson Company has a site on the

World Wide Web that can be accessed for information on the company about such things as products, systems, and regulations. The address is http://www.efjohnson.com.

 

February 2001

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Part No. 001-9800-001