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HP C3000 Troubleshooting, ❍Paper jams, ❍LCD messages, ❍Faxing problems, ❍Technical notes, ❍Copying problems, ❍Printing problems, ❍Telephone problems

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Troubleshooting 10

This chapter contains information to help you solve problems you may have when using the MultiPASS C3000. It includes:

❍Paper jams❍LCD messages❍Printing problems❍Faxing problems❍Telephone problems❍Copying problems❍Technical notes❍Memory Clear Report

If you have a problem with your MultiPASS C3000 and you cannot resolve it by referring to the information in this chapter, contact the Canon Computer Systems Customer Care Center. See page 1-2 for details.

Canon’s support personnel are trained in the technical support of Canon’s products and should be able to help you with your problem. If your printer requires service, they can provide you with the telephone number of your local Canon Authorized Service Facility (ASF).

N Attempting to repair the MultiPASS C3000 yourself may void the limited warranty as to that repair. See the limited warranty card for details.

Troubleshooting

Chapter 10

Troubleshooting 10-1

Contents

Electronic User’s Manual Copyright ©1997 Canon Computer Systems, Inc Disclaimer Trademarks PRE-INSTALLATIONREQUIREMENTS FOR CANON FACSIMILE EQUIPMENT A.Location B.Order Information 1.Only a single line, touch-toneor rotary telephone set is to be used telephone company. Connection to party lines is subject to state tariffs IN CASE OF EQUIPMENT MALFUNCTION RIGHTS OF THE TELEPHONE COMPANY WARNING ●Re-orientor relocate the receiving antenna Provide only a NOTICE The Industry Canada label identifies certified equipment. This certification CAUTION CANON CANADA INC 24 HOURS A DAY, SEVEN DAYS A WEEK Using Your Documentation ❍The buttons you press appear in this typeface: START/COPY ❍The names of lights you see appear in this typeface: IN USE ❍What you see in the LCD display appears in this typeface: ❍When you type something on your computer, it appears in this typeface: DIR/P Contents Page Page Page 9 Maintaining the MultiPASS C3000 Cleaning Inside the MultiPASS C3000 Cleaning the BJ Cartridge Print Head BJ Cartridge and BJ Tank Maintenance Using Ink Page Introduction Getting Help From Canon Canon Canada Page Main Components of the MultiPASS C3000 Page Using the Operator Panel 5One-TouchSpeed Dial/Function buttons Press when you want to resume printing Press to reset the printer 10Arrow buttons 11STOP button Loading Paper in the Sheet Feeder Preparing Documents for Faxing Copying, or Scanning ❍Remove all staples, paper clips, and the like before feeding the document Stack your document on a flat surface to even the stack Page Printing With the MultiPASS C3000 This chapter describes: ❍Paper handling ❍Installing a printer driver Paper Handling create cards, invitations, announcements, and more Bubble Jet Paper (water resistant) Fabric Sheets Back Print Film High Gloss Film Installing a Printer Driver Printing a Document Printer Setup Within Windows Windows 95 on-lineHelp in the following ways: ❍ Use the right mouse button to click an item on the screen; then click the What’s This? command ❍ Click ? and then click an item ❍ Press F1 Page Page Page Driver settings To achieve Print Quality Color Model Results Page Printing Speed Versus Color ❍Print Quality—Standard ❍Color Model—Monochrome To improve printing speed, you can try the following: ❍Turn off the Print Manager in the Windows Control Panel (Windows 3.1 only) ❍Add a permanent swap file in Windows ❍Avoid automatic settings ❍Free up your memory ❍Use Monochrome when possible ❍Limit the number of colors on each page ❍Use the Draft print quality Setting the Paper Thickness Lever Page Page Printer Settings for Various Print Media Loading Paper Page Page Page set the paper thickness lever to the right Page Printing On Envelopes curls and expel air from inside the envelopes ❍Make sure the flaps of the envelopes are flat and not curled Page Using Canon’s Specialty Papers ❍To avoid fading, do not expose the printed film to prolonged sunlight Uncurling Back Print Film If Back Print Film becomes curled, follow these steps to uncurl it: Cover the non-glossyside of the film with a sheet of plain paper Page Using the Paper Output Guides Using the Cleaning Sheet Set up Page Printing On a Fabric Sheet ❍Adjust the paper guide to the edge of the fabric sheet Set up the MultiPASS Printer Driver for Windows ❍Start the print operation from your Windows application Dry and then wash the fabric sheet ❍When dry, peel the film backing from the printed fabric sheet Using the MultiPASS Starting the MultiPASS Desktop Manager Exploring the MultiPASS Desktop Manager Window Menu Bar Toolbar Folders List Work Area ❍Documents within the open folder Displays a list of the documents Command Bar You can use the command icons as follows: ❍Drag a document to the command icon ❍Click a document and then click the command icon Status Line Using the Desktop Manager Folders Scan Sent Fax Trash Viewing Documents in the Desktop Manager Setting Up the Address Book To display the Address Book, select Tools from the Desktop Manager menu bar ❍Address Book Entries ❍Status Line ❍Command Buttons ❍Individual ❍Group Sorting the Address Book Adding and Editing an Individual Entry To add an individual entry, click the New Individual button on the toolbar: To edit an individual, select the Address Book entry and click the Edit button: Enter the appropriate information ❍You can use the following: Characters Activity 0 to 9 * # + ❍Enter or edit the name you want assigned to this group ❍In the Comments box, you can enter a note for this group entry ❍If adding a new group, click Create ❍If editing a group, click Replace Using a Group Address To import addresses from a text file, click on the Import button ❍To assign the correct name, drag the titled button to the column title Click Import column, click Import To export the click on the Setting Up Your Speed Dial Assignments Page Page Using the Fax Log In the Fax Log dialog box, double-clickthe fax document listed In the Fax Log dialog box, click Print In the Print dialog box, specify the desired print options and click OK Sending Faxes With the MultiPASS C3000 ❍Sending a document ❍Sending a document to more than one location ❍Adjusting the quality of your faxes Sending a Document The MultiPASS C3000 begins the number Load the Use automatic number you wish to fax to ❍Press CODED DIAL and enter the appropriate two-digitcoded speed dialing code If you make a mistake, press Choose the group you wish to send to If there is no group registered under the ❍If you make a mistake when dialing, press STOP. You can then try again Manual Automatic To Cancel Automatic Redialing The unit then prints an error report: You can also set how much of the fax is sent again: ❍The pages following the page on which the error occurred (ERROR PAGES) ❍The entire document (ALL PAGES) Pick up the telephone and dial the other party’s fax number ❍You can use regular dialing or any of the automatic dialing methods Faxing starts Be sure to press Page to open the operator panel to remove the document (see page 10-3) Sending a Document to More Than One Location (Sequential Broadcasting) =up to 6 destinations =up to 50 destinations =1 destination only (see page 4-5) Page Adjusting the Quality of Your Faxes Page Press ❍After about five seconds, the LCD returns to Standby mode Sending PC Faxes Page To add a reference comment for the fax log, enter the text in the Log Note box To send the PC fax, click Send Now, Send Later, or Hold ❍Send Now Sends the document right now ❍Send Later Identifying the Fax Sender Entering a Memo Deleting the Fax After Sending Including Annotations Entering a Fax Log Comment Creating a Fax Memo in the MultiPASS Desktop Manager Designing a Fax Cover Page Page ❍ Locate the held fax document and open it in the save the Document Viewer: document to the Open Document button on the toolbar Page Variables Bin Layout Area With the Cover Page Designer open, click New Cover on the File menu or toolbar ❍Position the fields in the desired locations on your background Inserting Variable Fields To insert a field: Drag a field from the variables bin to the desired location in the layout area Adjusting the Appearance of the Fields ❍ To select a field in the layout area: To select a single field, click the field Resizing a Field To resize the field, click the field and drag any sizing handle Changing the text attributes ❍Select the font and font size from the drop-downlist boxes on the toolbar ❍Click Bold, Italic, and/or Underline on the toolbar Aligning fields To align fields: ❍Click Align Left, Align Right, Align Top, or Align Bottom on the toolbar To edit an existing cover page: ❍With the Cover Page Designer open, click Open on the File menu or toolbar To save the changes under the same name: To rename the originally opened cover page: ❍With the Cover Page Designer open, on the File menu, click Delete Page Page Receiving Documents How Fax/Tel Mode Works a call from another fax machine that is trying to send a document This is so that you are not disturbed when your MultiPASS C3000 is communicating with another fax machine. The unit automatically receives the document When the MultiPASS C3000 rings, pick up the telephone Hang up the telephone after the MultiPASS C3000 displays Using the Telephone to Receive a Fax Use the telephone to receive manual calls as follows: 1.When you answer a call and hear a long beep or silence, a fax is being sent Enter the Using the MultiPASS C3000 With an Answering Machine Printing Documents Received in Memory Receiving While Registering, Copying, or Printing Receiving Faxes to the MultiPASS Desktop Manager ❍When the Computer is Off •Set this to Print Fax to always print an incoming fax ❍When the Computer is On C3000, press the FUNCTION key Using the Distinctive Ring Pattern Detection (DRPD) Feature You can set the MultiPASS C3000 for the following ring patterns: ❍Normal ring—Ringtype of normal telephone line (Recommended for voice calls.) ❍Double ring—Twoshort rings at regular intervals (Recommended for fax calls) ❍Triple ring—Short-short-longat regular intervals ❍Triple ring—Short-long-shortat regular intervals Incoming Call Your Setting From Fax From Telephone Fax Copying and Scanning With Copying Documents ❍If you want to change the copying resolution, press the button You can make copies in ❍FINE resolution works well for copying most text documents To stop copying at any time, press N If the LCD displays MEMORY FULL while making multiple copies Using the MultiPASS Desktop Manager to Scan Documents ❍Scan Mode ❍Brightness Use this scroll bar to darken or lighten the brightness of your scanned image ❍Contrast Use this scroll bar to set the level of contrast for your scanned image Scanning From a Windows Application Advanced Scanning Options Page Working With Documents in the Managing Your Documents in the Page Page Page Page Page Page Page Page Annotating a Document Open the document in the Document Viewer ❍Double-clickthe document ❍Select the document you want to open. On the File menu, click Open Document ❍Drag the document to the Open Document button on the toolbar ❍Create the desired annotations on your document ❍Menu Bar ❍Toolbar ❍Document Display Area ❍Annotation Panel Changing the Document Orientation Adjusting the Display Size To enlarge or reduce the size: Adjusting the Image Display To lighten or darken the image: To reverse the colors of the image: Paging Through Your Document To page through your document: ❍Click Next Page or Previous Page on the View menu or toolbar ❍Click the page on the Page Panel Reviewing Information About the Document Image Adding a Sticky-Note To add a sticky-note: 1. Click the Sticky-Notetool on the annotation panel 2.Select the font, font size, and any special effects 4.Type the text of your note Concealing a Region Inserting a Stamp Highlighting Your Document To highlight your document: 1. On the annotation panel, click the Hilite tool 2.Select the color of the highlighting Creating a Drawing Graphic Showing and Hiding Your Annotations Selecting One or More Annotations Moving an Annotation Resizing the Annotation Copying and Pasting an Annotation To copy and paste an annotation: Select the annotation to be copied and click Copy on the Edit menu or toolbar 2.With the annotation copied, click Paste on the Edit menu or toolbar 3.Move the pasted annotation to the desired location in your document 1. Select either the base page or a region of the page in your document To remove an annotation, select the annotation and do one of the following: ❍To delete the annotation permanently, press the Delete key ❍To remove the annotation to the clipboard, click Cut on Edit menu or toolbar 1. On the File menu, click Export To define the print setup: 1. On the File menu, click Print Setup 1. Click Print on File menu or the toolbar 2.In the Print dialog box, specify the desired print options and click OK Page Page Setup and Other Utilities in the Setting Up MultiPASS C3000 Options in the Desktop Manager ❍Date Format and Display Language ❍Document Deletion ❍Printing ❍Telephone ❍Volume ❍Fax Information ❍Phone Line ❍Automatic Retries Restoring the Default Settings Setting Up Advanced Send Fax Options ❍Error Correction (ECM) ❍Auto Start Send ❍Off Hook Alarm ❍Image ❍Fax Heading ❍Paper Size and Reduction ❍Answer ❍Receive Conditions •If your computer is turned off: You set the MultiPASS C3000 to print the fax or save the fax in its memory •If your computer is turned on: ❍Report ❍Ink Saver Mode ❍Fax/Telephone Switching Options You specify these options when your Receive Mode is Fax/Telephone Switching •Listen Time before Ringing •Ring Time •Default Action if No Answer to Telephone ❍Answering Machine Mode Options ❍Remote ❍DRPD Switch Options For reference, you can print the list of speed dial assignments See page 3-18for details on setting up your speed dial assignments Making a Phone Call From the Desktop Manager In the Phone dialog box, enter the phone number you ❍If you want to stop the number from being dialed, click Stop ❍When you have completed your call, click Exit Using the Status Monitor ❍On the Windows 95 taskbar: ❍In Windows 3.1x: ❍To close the Status Monitor, click Close on the Status Monitor menu ❍To close the Status Monitor, click the Close button in the window title bar The Status Monitor reports the following statuses for the ❍Idle This status indicates the MultiPASS C3000 is currently inactive ❍Scanning Closing the MultiPASS Background when you open Windows If you decide you need to disconnect the MultiPASS C3000 from the close the MultiPASS Background first. If you close the MultiPASS Background first, you avoid receiving error messages when the When you start the Desktop Manager again at a later time, the To remove the MultiPASS Background from StartUp in Windows 95: 1.On the Windows desktop, click the right mouse button on Start 2.On the displayed menu, click Open 3.In the Start Menu window, double-clickthe Programs icon 4.In the Programs window, double-clickthe StartUp icon Page To add MultiPASS Background to StartUp in Windows 95: 1.Open the Windows Explorer 3.In the displayed menu, click Create Shortcut. (A shortcut item appears.) 5.Drag the shortcut item (created in Step 3) to the StartUp folder The MultiPASS Background will be automatically started when you start Windows Disconnecting the MultiPASS C3000 Using MultiPASS Diagnostics Uninstalling the Desktop Manager ❍To remove the printer driver: 1.On the Windows desktop, click Start, and then point to Settings 2.On the Settings menu, click Printers Repeat this step for the Canon MultiPASS C3000 Fax icon 2.Close the MultiPASS Background MultiPASS C3000 MultiPASS C3000 Guidelines Routine Maintenance Cleaning Inside the MultiPASS C3000 Page Printing the Nozzle Check Cleaning the BJ Cartridge Print Head BJ Cartridge Guidelines If you are using both the Do not remove the BJ tanks from the ❍Make sure both BJ tanks are installed in the BC-21Color Replacing the BJ Cartridge Page Page Open the BJ cartridge package Remove the protective material from the BJ cartridge Slide the BJ cartridge straight into the cartridge holder ❍Make sure the cartridge label faces you ❍The BJ cartridge locks into position ❍Do not apply excessive force Replacing a BJ Tank in the BC-21Color BJ Cartridge of the unit ❍The color BJ tank is on the left; the black BJ tank is on the right ❍Grasp the tab on the top of the tank and pull forward to release the BJ tank ❍Then lift the BJ tank up and out of the BJ cartridge unit ❍Remove the orange protective cap Page Storing a BJ Cartridge Close the Transporting the MultiPASS C3000 Troubleshooting ❍Paper jams ❍LCD messages ❍Printing problems ❍Faxing problems ❍Product name—MultiPASSC3000 ❍Serial number ❍MultiPASS Desktop Manager version number ❍Place of purchase ❍Nature of problem Paper Jams Page Gently pull any jammed paper out of the unit ❍Fan the paper, and tap it on a flat surface to even out the stack Press STOP This clears the error message If the LCD Messages sending or receiving is full nn% Shows the percentage of memory currently in use. print or send any #005/018 The telephone number Try sending the you dialed is busy document at a later cartridge mechanism to move right or left empty paper in the sheet feeder. Press Printing Problems BJ cartridge moves ink does not appear The nozzles on the BJ Perform the print head cartridge may be clogged The MultiPASS suspends print after every line is printed Print jobs vanish or you are printing garbage on your computer may be trying to communicate with Multiple sheets load Paper may not be stacked Make sure paper is installed into unit at the same correctly in the sheet feeder Envelopes do not load loaded correctly Make sure the envelopes are loaded properly. (See page 2- 26.) Make sure there are no more than 10 envelopes in the sheet feeder The paper you are using may not be supported by the unit Page Page Faxing Problems Cannot receive a fax automatically The sheet feeder may be empty The telephone line may not be connected properly The MultiPASS is printing a document Print quality is poor Be sure you are using paper correct type of paper that meets the paper requirements for the Telephone Problems Copying Problems Technical Notes Page Memory Clear Report Color Bubble Jet Printer Printing Method Printing Resolution Paper Handling Sheet Feeder Capacity—autofeed only Paper Type Recommended Paper Weight Print Speed Line Feed Speed Printable Area—Papers Letter size Legal size A4 size Printable Area—Envelopes BJ Cartridges BC-21Color BJ Cartridge BC-20Black BJ Cartridge (optional) BC-22Photo BJ Cartridge (optional) Facsimile Applicable line Compatibility Data compression system Modem type Copier Copy resolution Reduction sizes Copy speed Multiple copies Document sizes Effective scanning width Scanning speed Scanned image MultiPASS Desktop Manager for Windows System Requirements PC Fax General Specifications Power Source Power Consumption Weight Environmental Conditions Receiving Faxes and Phone Calls Automatically: Fax/Tel Mode LCD Menu System Entering Information in the MultiPASS C3000 Press FUNCTION Then press the > button Enter today’s ❍ Use the month-day-yearformat (mm/dd/yy) Page Press START/COPY when the fax ❍After a few seconds, the LCD display changes to: Enter your name (up to 24 characters) using the numeric buttons ButtonCharacters The MultiPASS C3000 returns to standby mode Glossary G Activity report Journal of fax transactions, both sent and received Automatic dialing Automatic document feeder (ADF) bps Broadcasting Transmitting documents to more than one location Bubble Jet printing CCITT #1 Chart dB(A) Dialing methods Dithering Document The sheet of paper containing the data that you send to or receive from a fax Fine mode Font G3, Group 3 fax machine Grayscale Group dialing Ink Saver Intensity Interface port Jack Landscape orientation MultiPASS Desktop Manager for Windows Noise Noise level See dB(A) Nonbleed Portrait orientation Print head capping Printable area Printer driver Pulse Registering Regular dialing Pressing the individual numeric buttons to dial a fax or telephone number Remote receiving ID Remote reception Sending speed Standby Tone/pulse setting Transaction number Transmit Typestyle Refers to how the typeface appears: slanted (italic) or upright UHQ (Ultra High Quality) Index Page Page Page Page Page speed, versus color: 2-13–15 test page: width: A-1 Printing options, specifying: 2-10Windows 3.1: Problems: