HP C309a manual Solution 3 Wipe the glass and the back of the document lid, Printout is blank

NOTE: You cannot use the document feeder tray with the Fit to Page feature. To use the Fit to Page feature, the original must be placed print side down on the right front corner of the glass.

Cause: The original was placed incorrectly on the glass or in the document feeder tray.

If this did not solve the issue, try the next solution.

Solution 3: Wipe the glass and the back of the document lid

Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid.

Cause: Debris might have been stuck on the glass or on the back of the document lid. The product interprets anything it detects on the glass as part of the image.

Solve a problem

The printout is blank

Solution: Load the original on the glass or in the document feeder tray.

•If you are loading your original on the glass, place it print side down on the right front corner as shown below. To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass.

Copy troubleshooting 145