HP C309a manual Solution 2 Check the fax number, Solution 3 Dial the fax number more slowly

Chapter 13

5.Review the report.

•If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.

•If the test fails, review the report for more information on how to fix any problems found.

6.After you pick up the fax report from the HP Photosmart, press OK. If necessary, resolve any problems found and rerun the test.

The product prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem.

For more information, see:

•The fax test failed

Cause: The product was not set up properly for faxing.

If this did not solve the issue, try the next solution.

Solve a problem

Solution 2: Check the fax number

Solution: Check to see that the fax number you entered is correct and in the proper format. For example, you might need to dial a "9" prefix, depending on your phone system.

If your phone line has a PBX system, make sure you are dialing the number for an outside line before dialing the fax number.

Cause: The number you entered when sending the fax was not in the proper format.

If this did not solve the issue, try the next solution.

Solution 3: Dial the fax number more slowly

Solution: Insert some pauses in the number sequence to slow the dialing pace. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, press the symbols button on the keypad (indicated by an asterisk) until a dash (-) appears on the display.

You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial.

For more information, see:

•Send a fax

Cause: The product might have been dialing too fast or too soon.

If this did not solve the issue, try the next solution.

Solution 4: Check the receiving fax machine for problems

Solution: Try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems.

Cause: The receiving fax machine was having problems.

154 Solve a problem