Solution 3 Clean the printhead

3.In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.

The Printer Toolbox appears.

4.Click the Device Services tab.

5.Click Align the Printer.

The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page.

Cause: The printer needed to be aligned.

If this did not solve the issue, try the next solution.

Solution 3: Clean the printhead

Solution: If the previous solutions did not resolve the issue, try cleaning the printhead.

To clean the printhead from the control panel

1.Press Setup.

2.Press the down arrow button to highlight Tools, and then press OK.

3.Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead.

4.Press any button to return to the Tools menu.

After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists.

To print a print quality report

1.Load letter or A4 unused plain white paper into the input tray.

2.Press Setup.

3.Press the down arrow button to highlight Tools, and then press OK.

4.Press the down arrow button to highlight Print Quality Report, and then press OK. The product prints a print quality report that you can use to diagnose print quality issues.

To evaluate the print quality report

1.Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink.

NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software.

NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.

2.Look at the color bars in the middle of the page. The bars should have sharp edges and be solid extending with uniform color all the way across the page.

Solve a problem

Print quality troubleshooting

125

C309a specifications

The HP C309a is a versatile all-in-one printer designed to cater to the needs of both home and small office environments. This multifunction printer not only prints but also scans, copies, and faxes, offering a range of features that enhance productivity and convenience.

One of the standout features of the HP C309a is its wireless connectivity, which allows users to print from anywhere in the home or office without the need for cumbersome cables. With support for Wi-Fi Direct, users can connect their mobile devices directly to the printer without needing a network, making printing from smartphones and tablets seamless. The printer also supports Apple AirPrint and HP ePrint, enabling users to print documents, emails, and photos with just a few taps.

In terms of printing capabilities, the HP C309a delivers impressive quality with resolutions up to 4800 x 1200 optimized dpi. This ensures that printed materials, whether they are text documents or vibrant photographs, have sharp detail and rich colors. The printer also offers automatic duplex printing, which helps save paper and reduces environmental impact.

The scanning and copying features of the HP C309a are noteworthy as well. With a flatbed scanner and a 50-sheet automatic document feeder, users can easily handle multiple pages at once, making it efficient for batching documents. The printer also supports various scan formats, including PDF and JPEG, allowing users to save and share their documents in the format that suits them best.

Another critical aspect of the HP C309a is its user-friendly design. The printer includes a 2.4-inch color touchscreen, making navigation through menus and settings intuitive. This display allows users to quickly access functions and check ink levels without having to navigate complex buttons or switches.

In terms of ink technology, the HP C309a utilizes HP's Vivera ink system, which offers a range of pigment and dye-based inks. This technology ensures that prints have long-lasting durability and resist fading over time, which is particularly important for photos and documents that need to stand the test of time.

Overall, the HP C309a stands out for its combination of features, technology, and ease of use. Its wireless capabilities, high-quality printing, efficient scanning and copying options, and intuitive interface make it an excellent choice for anyone looking for a reliable all-in-one printer. Whether for personal use or in a small work environment, the HP C309a has the attributes to meet a variety of printing needs.

HP C309a manual Solution 3 Clean the printhead, To clean the printhead from the control panel

Models: C309a