Hard Drive / Solid State Drive Troubleshooting Flowchart
End User Experiences:
Drive Failure
Or
Symptoms of Drive Failure
Recommended Actions for End User to Take
Document any error codes related to the drive failure that have occurred during POST or when attempting to access the drive
Document the symptoms e.g. slow performance (opening and closing apps),
Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics
If possible, perform a backup of drive or at minimum back up any important data!
Does Operating System |
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| YES |
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recognize drive? |
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| Diagnostic Test | ||
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NO
Try reseating drive & check |
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| Is drive recognized | ||
| NO |
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for loose connectors |
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| by the Diagnostics? | |||
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Replace drive or |
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contact customer |
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support for |
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replacement |
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| Extensive/Long |
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| Diagnostic Test will run |
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| Drive does not need to be |
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| YES |
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| Does the drive fail the |
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| Replaced (look to OS, | ||||
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| Diagnostic test? |
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problems)
Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed
Page 4
