About HP Customer Care

About HP Customer Care

As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet.

HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at: www.hp.com/go/support.

What to Do Before You Call

1.Review the troubleshooting suggestions in this document:

-In the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows).

-If you have installed third party software drivers and RIPs refer to that user documentation.

-If the problem appears to be related to your software application, first contact your software vendor.

2.If you still have difficulty, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems.

3.If you do call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly:

-The printer you are using (the product number and the serial number, found on the label at the back of the printer).

-The computer you are using.

-Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers).

HP DesignJet ColorPro Series: Getting Started Guide 13