HP Hardware Diagnostics
HP Hardware Diagnostics
Note You are requested to run e-Diagtools before contacting HP for warranty service. This is to obtain information that will be requested by a support agent.
Most HP PC models include hardware diagnostics software called HP e-Diagtools. The software can be used to diagnose hardware-related problems on your PC. This diagnostics software is generally present on a special HP partition on the hard disk. Do NOT delete the HP partition. For more information about e-Diagtools, refer to the e-Diagtools User's Guide, available on the HP support web site.
Where Can I Get e-Diagtools?
HP e-Diagtools is supplied on (depending on your PC model):
•The HP partition pre-installed on your hard drive (recommended).
•The generic HP e-DiagtoolsCD-ROMavailable from HP’s Support web site: www.hp.com/go/support. You can run e-Diagtools from this CD- ROM.
•The HP Image Library & Diagnostics CD-ROM that came with your PC. You can use this CD-ROM to install e-Diagtools.
•The HP e-DiagtoolsCD-ROMfor Linux HP PCs. You can run e-Diagtools from this CD-ROM.
Starting e-Diagtools from the Hard Drive
Note This method will only work if the diagnostics partition on your hard disk drive is intact.
1Restart your PC, press the function key F8, then select the option to run Diagnostics.
2In the e-Diagtools menu, select the option to run e-Diagtools.
