QuickSpecs
HP ProLiant DL380 Generation 7 (G7)
Service and Support
| Standard Care | Standard Care Package: Package that maintains high level of server availability |
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| HP ProLiant Server Hardware Installation |
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| Provides for the basic hardware installation of HP branded servers, storage devices and networking | ||
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| options to assist you in bringing your new hardware into operation in a timely and professional manner | ||
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| HP Installation and Startup for Insight Control Software |
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| Provides for the deployment and basic configuration of HP Insight Control on HP ProLiant ML and DL series | ||
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| servers or HP BladeSystem servers | ||
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| Provides an IT manager with a team of support specialists who will quickly begin troubleshooting the | ||
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| system to help return the hardware to operating condition within 6 hours of the initial service request to | ||
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| the HP Global Solution Center |
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| Provides for the deployment and basic configuration of HP Insight Control on HP ProLiant ML and DL series | ||
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| servers or HP BladeSystem servers |
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| Additional Services: Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware Installation & Start Up, and | ||
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| Software Support; Install and Startup Services for Insight Control; Microsoft or Linux or VMware education | ||
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| courses; +30 Proactive Select Credits, Factory Express |
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| Basic Care | Basic Care Package: delivers minimum recommended support service level |
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| HP ProLiant Server Hardware Installation |
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| Provides for the basic hardware installation of HP branded servers, storage devices and networking | ||
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| options to assist you in bringing your new hardware into operation in a timely and professional manner | ||
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| Provides for the deployment and basic configuration of HP Insight Control on HP ProLiant ML and DL series | ||
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| servers or HP BladeSystem servers |
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| Additional Services: Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware Installation & Start Up and | ||
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| Software Support); +10 Proactive Select Credits, Factory Express |
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| Insight Remote Support | The packages include HP Insight Remote Support that uses proven technology to deliver secure, reliable | ||
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| 24x7 remote monitoring, diagnoses, and problem resolution. It is available at no additional cost to all | ||
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| warranty, HP Care Pack Service, and service agreement customers. |
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| For more information | To learn more on HP ProLiant servers and HP BladeSystem servers, please contact your HP sales | ||
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| representative or HP Authorized Channel Partner. Or visit: http://www.hp.com/services/proliant |
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| DA - 13595 Worldwide — Version 65 — March 25, 2013 | Page 15 | |
