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HP dx2700 manual Post Error Messages, Screen Message Probable Cause Recommended Action

Models: dx2700

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POST Error Messages

An error message results if the Power-On Self-Test (POST) encounters a problem. This test runs when the system is turned on, checking assemblies within the computer and reporting any errors found.

Not all computers use all of the codes listed.

Recommended Actions are to be taken in incremental steps. Perform one step at a time and continue only if the action does not cure the problem.

POST Error Messages

Screen Message	Probable Cause	Recommended Action

Gate 20 Error	BIOS cannot access	Reseat memory modules.
	memory over 1MB.	Replace memory modules.

Parity Error	Fatal memory parity	Reseat memory modules.
	error. System halts after	Replace memory modules.
	displaying this message.

Boot Failure...	BIOS could not boot from
	the device. This message
	is usually followed by
	information about the
	specific device.

Reseat the device data and power cables.

Replace the device data cable. Replace the device.

Replace the system board.

Invalid Boot Diskette	Diskette in drive A: not	Replace the diskette.
	bootable.

Drive Not Ready	BIOS could not configure	Reseat the device data and power
	drive A: during POST.	cables.
		Replace the device data cable.
		Replace the device.
		Replace the system board.

Drive A: Error	BIOS could not configure	Reseat the device data and power
	drive A: during POST.	cables.
		Replace the device data cable.
		Replace the device.
		Replace the system board.

Insert BOOT Diskette In	BIOS could not find a	Replace the diskette.
A:	bootable diskette in drive
	A:.

Service Reference Guide

431672-001

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HP dx2700 manual Post Error Messages, Screen Message Probable Cause Recommended Action

Contents

Service reference guide September Service Reference GuideService Reference Guide Contents Contents Front I/O Panel Housing Assembly MT chassis Microsoft Windows XP/Redflag Linux Installing the Operating SystemWindows XP Home and XP Professional Converting to Ntfs Associated with WinXP OSHP Software Power-On Self-Test Post Setup Utilities and Diagnostics FeaturesUsing Computer Setup F10 Utilities Computer Setup UtilitiesSetup Utilities and Diagnostics Features Heading Option Description Computer Setup MenuComputer Setup Heading OptionDescription Features Sata Port For each, allows you toCD-ROM Allows you to set Dvmt Mode to Parallel port Allows you to select a setting for the onboard S1 POS PnP/PCI IRQ Resources Configurations Restoring the Cmos Recovering the Configuration SettingsBacking up the Cmos FailSafe Boot Block ROM Initial Configuration and DeploymentDesktop Management ROM FlashPower Management Dual-State Power ButtonEstablishing a Supervisor Password Using Computer Setup Password SecurityEstablishing a User Password Using Computer Setup SecurityEntering a User Password Delimiter character as shown current password Current password/new password/new passwordNational Keyboard Delimiter Characters Surge-Tolerant Power SupplySata 1.5 and 3.0 Hard Drives Serial ATA Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drive Cables Sata Power CableSata Data Cable Pin Number Usage Device Plug Host PlugWindows 2000, XP, and Linux Sata Smart DrivesDrive Capacities Native Mode Legacy ModeMicrotower MT/Small Form Factor SFF Chassis DesignationsDx2708 MT Dx2700SFF Generating Static Electrostatic Discharge InformationPreventing Electrostatic Damage to Equipment Relative Humidity Event 55% 40% 10%Grounding the Work Area Personal Grounding Methods and EquipmentRecommended Materials and Equipment Static Shielding Protection Levels Method VoltageRoutine Care General Cleaning Safety PrecautionsCleaning the Computer Case Cleaning the Mouse Cleaning the KeyboardCleaning the Monitor Screws Service ConsiderationsTools and Software Requirements Hard Drives Cables and ConnectorsLithium Coin Cell Battery Preparation for Disassembly Access Panel MT Chassis Front Bezel MT Chassis Removing the Computer Access Panel Removing the Front Bezel Installing the Tower Stand Removing a 5.25 Drive Bezel Blank/MT Chassis Front Drive BezelsMemory Installing Memory Modules/MT chassisRotating the Easy Access Drive Bay Installing DDR2-SDRAM DIMMs SFF chassisInstalling a Dimm 2 PCI/PCIe Expansion Card Expansion CardsExpansion Slot Cover Lock 431672-001 Removing the Expansion Slot Cover Installing an Expansion CardInstalling an Expansion Card Removing an Expansion Card Cable Management Locating Drive Positions DrivesItem Description Removing a DriveDrive Positions Desktop Drive Positions Locating Drive Positions SFF chassisRemoving an Optical Drive or Diskette Drive SFF chassis Installing an Optional Optical Drive SFF chassis Installing Guide Screws in the Optical Drive Connecting the Flat Ribbon Cable and Audio Cable Removing and Replacing the Hard Drive Upgrading the Hard Drive SFF chassisRemove the screw Slide the drive to the right of the bay Front I/O Panel Housing Assembly MT chassis System Fan Heatsink MT chassis Processor 431672-001 System Board Battery Battery Holder Power Supply Connector and Icon Pin Signal Connector Pin AssignmentsEnhanced Keyboard MouseConnector and Icon 1/8 miniphone Pin Signal Serial Interface, Powered and Non-PoweredParallel Interface MicrophoneLine-In Audio HeadphoneLine-Out Audio MonitorConnector Pin Signal Pin PowerPin Power for CPU General Requirements Power Cord Set RequirementsScreen Message Probable Cause Recommended Action Post Error MessagesPost Error Messages Post Error Messages Default Settings Save and Exit Ensure the system board Bios supports the processorPost Error Messages Preliminary Checklist Troubleshooting Without DiagnosticsStandby mode Solving General ProblemsProblem Cause Solution Num Lock key Problem Cause Solution Solving Hardware Installation Problems Interpreting Diagnostic Lights and Audible Codes Select Enable VGA Mode Solving Display ProblemsSolving Display Problems Set properly Click Start All Programs Accessories System ToolsSolving Audio Problems Solving Audio ProblemsSolving Audio Problems Solving Printer Problems Solving Printer ProblemsWhere printer port is DIR C\ printer portSolving Keyboard Problems Solving Keyboard and Mouse ProblemsSolving Network Problems Solving Network ProblemsRestore Plus! CD Solving Memory Problems Solving Memory ProblemsSolving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving Internet Access Problems Solving Drive Key ProblemsSolving DiskOnKey Problems Solving Internet Access ProblemsPanel Select Start ControlOptions Delete Cookies buttonProperties Click the Device ManagerActivity Beeps Possible Cause Recommended Action Diagnostic Front Panel LEDs and Audible CodesDiagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes Restoring the Software Contacting Customer Support Memory