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Paxar Monarch Pathfinder Ultra Gold Troubleshooting I n f o r m a t i o n, 12-2Troubleshooting

Models: Monarch Pathfinder Ultra Gold

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Problem	Solution

If you see the DOS prompt	Type g and press Enter to start the application.
B:\

I2 of 5 bar codes do not	Refer to the Equipment Manual for proper scanning
scan.	techniques.
	Verify that the I2 of 5 bar code scan lengths specified
	in the printer configuration are even numbers of
	characters.

T r o u b l e s h o o t i n g I n f o r m a t i o n

If you experience problems using your printer, refer to this section.

If You Receive an Error Message

Any time you receive a message that is not described in this manual, or the recommended action does not solve the problem, call Technical Support.

Calling Technical Support

Technical support representatives are available Monday through Friday during regular business hours at 1-800-543-6650. Follow these steps before you call:

1 . Record any error messages that occurred.

2 . Try to recreate the problem, if you can.

3 . List any changes that have recently been made to the system. Try to record what you did when the problem occurred.

If these steps do not solve the problem, call Technical Support.

12-2Troubleshooting

Image 162

Paxar Monarch Pathfinder Ultra Gold manual Troubleshooting I n f o r m a t i o n, If You Receive an Error Message

Contents

Page Page Table of Contents B L E O F C O N T E N T SIi Table of Contents MSI Iv Table of Contents Table of Contents Vi Table of Contents A t u r e s IntroductionR m s t o K n o w B e l S i z e s W t h i s M a n u a l i s O r g a n i z e d 4IntroductionT T I N G S T a R T E D I n g t h e K e y p a d a n d t h e D i s p l a y 2Getting StartedUsing the Function Keys Key Combination DescriptionA d i n g t h e D i s p l a y Key DescriptionIf you see You are T e r i n g a S a m p l e F o r m a t Press 1 to design your formats6Getting Started I n t i n g t h e S a m p l e F o r m a t I n g t h e O p e r a t o r D a t a E n t r y F o r m Example, you can write standard label or 25% Labels for peel modeEnter the purpose of the label on the next line. For MarkdownsSample Operator Data Entry Form 10Getting StartedOperator Data Entry Form 12Getting Started Format Text Options General OptionsFormat Header Options Format Barcode OptionsToggle Backlight 2Configuring the PrinterN e r a l O p t i o n s Set Print MethodSet Time Reset/Clear FormatsSet Date Set I2 of 5 Scan LengthsSet Supply Type Setting DescriptionSelect Currency Suppress WarningsR m a t T e x t O p t i o n s Use Default GapR m a t H e a d e r O p t i o n s Generate Fmt NameUse Default Character Rotation Use Default ColorSet Default Color 6Configuring the PrinterUse Default UPC Appearance Set Default UPC AppearanceR m a t B a r code O p t i o n s Use Default Alignment 8Configuring the PrinterS i g n O v e r v i e w T e r m i n i n g F o r m a t D a t aDesigning a Format T e r m i n i n g t h e P r i n t a r e a A w i n g R o u g h S k e t c h e s2Designing a Format I n g S u p p l y L a y o u t G r i d s N s i d e r i n g F i e l d T y p e s Field Type Field Class Description ExamplesField. Bar codes require a quiet zone non-printing zone on Font and Font Size Rotation RowColumn Defining Bar Code FieldsA r t i n g t h e D e s i g n P r o c e s s 6Designing a FormatA c i n g F i e l d s o n a F o r m a t 8Designing a Format O u t T e x t F i e l d s Format NameFormat Number Type of Data Supply WidthField Type 0123456789#$%&,./@DFKLMPS\kprö¢£¥Gap Height Magnification Width Font Color JustificationField Rotation Data EditsT e r i n g a S a m p l e T e x t F i e l d 6Defining Text FieldsDefining Text Fields 8Defining Text Fields I n t i n g t h e S a m p l e T e x t F o r m a t Starting Position I n g a C o m b o T e x t F i e l dField Number Number of DigitsAnother character Fill DirectionOnly contains 5 characters, but the combo field contains Fill CharacterT e r i n g a S a m p l e C o m b o T e x t F i e l d 12Defining Text FieldsDefining Text Fields 14Defining Text Fields Defining Text Fields 16Defining Text Fields I n t i n g t h e S a m p l e C o m b o F o r m a t 18Defining Text Fields O u t B a r code F i e l d s Format DescriptionSupply Length Using Fixed Data Bar Code TypeDensity Bar Height AppearanceSetting the Appearance Setting the Density T e r i n g S i m p l e B a r code F i e l d s6Defining Bar Code Fields Sample 1 Simple Fixed Bar Code 8Defining Bar Code Fields Upca Scan UPC# Sample 2 Simple Variable Bar Code 10Defining Bar Code FieldsDefining Bar Code Fields 12Defining Bar Code Fields CODE128 Upca Number of Digits to O u t C o m b o B a r code F i e l d sTwo digits Use two digitsT e r i n g a S a m p l e C o m b o B a r code F i e l d 16Defining Bar Code Fields Select CG Trium 8 pt 1001 font 18Defining Bar Code Fields Defining Bar Code Fields 20Defining Bar Code Fields Defining Bar Code Fields 22Defining Bar Code Fields R codespecification s UPC Bar CodesEAN Bar Codes EAN-8 EAN-1324Defining Bar Code Fields Code 128 Bar Codes Interleaved 2 of 5 Bar CodesInterleaved 2 With the Barrier Bar Code Code 39 Bar CodesCodabar Bar Codes 26Defining Bar Code FieldsE L D S O u t C o n s t a n t T e x t F i e l d sPivot point is the column location. Displayed with the prompt during data entryFrom the left edge of the print area to 2Defining Constant Text FieldsWith proportionally spaced fonts, because characters lose HeightHeight magnifier for the selected font. Use a magnifier Smoothness at higher magnifications. The range is 14Defining Constant Text Fields Supply, Bottom T e r i n g a S a m p l e C o n s t a n t T e x t F i e l dTop of Supply, Left Supply,6Defining Constant Text Fields Press 8Defining Constant Text Fields O u t L i n e F i e l d s Standard supply lengths are 55, 79, 110, 150, 200, 300, orDefining Line Fields 8 End Row Line TypeStart Row End ColumnT e r i n g a S a m p l e L i n e F i e l d S e g m e n t s Defining Line FieldsPress 4 to define a line field 4Defining Line FieldsCombo Constant Line Size T e r i n g a S a m p l e L i n e F i e l d V e c t o r s 6Defining Line FieldsDefining Line Fields 8Defining Line Fields F I N I N G S P E C I a L F I E L D S Time are set when configuring the printer. See Chapter $ or £ by selecting a different configuration option. SeeConfiguring the Printer for more information. Configuring the Printer for more informationRow Letter Gothic Bold 9pt 2 dots PrinterLetter Gothic Bold 6pt 1 dot 4Defining Special FieldsFont Color T e r i n g a S a m p l e P r i c e F i e l d 6Defining Special FieldsDefining Special Fields I n t i n g t h e S a m p l e P r i c e F o r m a t 8Defining Special FieldsCombo Constant Line LINE2 Price Size KEY in Price T e r i n g a S a m p l e D a t e / T i m e F i e l d 10Defining Special FieldsDefining Special Fields 12Defining Special Fields I n t i n g t h e S a m p l e D a t e / T i m e F o r m a t 14Defining Special Fields Extract Characters Make into pricePad data field Strip CharactersI n g D a t a E d i t s Prompts Constant Text FieldFixed data Prompts Bar Code Field KEY PART# Scan SERIAL#Prompts Combo Field I n t i n g t h e F o r m a t D d i n g D a t a 10-6Applying Data EditsCode 39 -no c/d 10-8Applying Data Edits NoneI n t i n g t h e F o r m a t T r a c t i n g C h a r a c t e r s 10-10Applying Data EditsCode 39 -no c/d 10-12Applying Data Edits Pad Data FieldI n t i n g t h e F o r m a t R i p p i n g C h a r a c t e r s 10-14Applying Data EditsCode 39 -no c/d 10-16Applying Data Edits Extract CharsI n t i n g t h e F o r m a t 10-18Applying Data Edits Autopart Combo Constant SizeCode 39 -no c/d 10-20Applying Data Edits Strip CharsI n t i n g t h e F o r m a t S e r t i n g C h a r a c t e r s 10-22Applying Data EditsCode 39 -no c/d 10-24Applying Data Edits Text Field 10-26Applying Data Edits CG Trium 10pI n t i n g t h e F o r m a t K e I n t o P r i c e 10-28Applying Data EditsPrompts Text Field Constant Text Field Fixed data NoneK e I n t o S h o e S i z e 10-30Applying Data EditsApplying Data Edits 10-32Applying Data Edits I n t i n g t h e F o r m a t 10-34Applying Data Edits P y i n g a F o r m a t Editing a FormatI t i n g a F i e l d D i n g a F i e l d11-2Editing a Format Editing a Format L e t i n g a F i e l d 11-4Editing a FormatI n t i n g t h e F o r m a t D i f y i n g a n E x i s t i n g F i e l d 11-6Editing a FormatEnter Field Prompt 11-8Editing a Format A n g i n g H e a d e r I n f o r m a t i o n Select Change Menu Name. Press Enter11-10Editing a Format Field Row Column Text field item Text field size Line field Start 110 endL e t i n g a F o r m a t 11-12Editing a FormatTroubleshooting Problem Solution12-2Troubleshooting Troubleshooting I n f o r m a t i o nIf You Receive an Error Message Calling Technical SupportT a Error s Format Errors 1Error Code Description Page Batch Errors 100 Option Errors 200Online Configuration Errors 250 Page Check Digit Errors 300 General Packet Errors 400T a F o r m a t t i n g F a i l u r e s C h i n e Fault s Page 12-12Troubleshooting E m P r i c i n g Field Class Simple Field PromptPrompts Text Field Combo Field Enter ItemUse the following information to create the price field Prompts Price FieldPrompts Bar Code Field Max. Length Min. Length Field Prompt Prompts Text Field Field ClassData Type Row Column FontMin. Length Field Prompt Prompts Price Field Field ClassMax. Length Row ColumnPrompts Constant Text Field Fixed Data 265 245 Column FontNone 8Sample Formats 225 205 None Sample Formats A-9Column Density Bar Height Field Rotation EAN-13150 10Sample FormatsBefore or After Row Top of Supply Sample Formats A-11E m I d e n t i f i c a t i o n 120 100None 12Sample Formats None Sample Formats A-13 Prompts Date/Time Field Field Class TemplateBefore or After Row Column Font CG Trium 10p CG Trium 6.5 None Sample Formats A-15Bar Height Field Rotation Row Column DensityCpi 3 dots 16Sample FormatsPrompts Combo Field Field Class Max. Length Min. LengthField Number Start Position Num. of Chars Use the following information to create the date/time field 18Sample Formats280 C e i v i n g / I n v e n t o r yLOT#space QTYspace 165215 20Sample Formats260 Cpi 12.5 2 dotsSample Formats A-21 Press Enter only one field in combo 22Sample Formats200 Sample Formats A-2324Sample Formats Using Fonts B-1 I N G F O N T SHeight Magnification Letter Gothic 100 48.28 2Using FontsN o s p a c e d F o n t M a g n i f i c a t i o n Width Mag Letter Gothic 6 pt Letter Gothic 9 ptO p o r t i o n a l F o n t M a g n i f i c a t i o n Width Mag Minimum Average Maximum47.40 4Using Fonts 58.3310.42 72.92 12.50 87.50 Using Fonts B-5100 16.15 18.23 67.94 113.02 100 12.50 22.92 54.69 87.50 160.42100 23.44 164.05 6Using Fonts 100 15.63 27.08 65.63 109.38 189.58100 10.94 32.81 67.94 Using Fonts B-7100 25.52 43.75 61.9810.94 76.56 8Using Fonts100 11.98 14.58 40.10 83.85 100 14.58 18.23 51.04 96.88Using Fonts B-9 100 10.94 21.88 54.69 76.56 153.1220.31 142.19 10Using Fonts 100 13.02 26.56 65.63 91.15 185.9424.48 171.35 D E Index-iIndex-ii Index-iii Index-iv Index-v Index-vi Index-vii Index-viii