Calling Technical Support | Paxar Monarch Pathfinder Ultra Gold

Problem	Solution

If you see the DOS prompt	Type g and press Enter to start the application.
B:\

I2 of 5 bar codes do not	Refer to the Equipment Manual for proper scanning
scan.	techniques.
	Verify that the I2 of 5 bar code scan lengths specified
	in the printer configuration are even numbers of
	characters.

T r o u b l e s h o o t i n g I n f o r m a t i o n

If you experience problems using your printer, refer to this section.

If You Receive an Error Message

Any time you receive a message that is not described in this manual, or the recommended action does not solve the problem, call Technical Support.

Calling Technical Support

Technical support representatives are available Monday through Friday during regular business hours at 1-800-543-6650. Follow these steps before you call:

1 . Record any error messages that occurred.

2 . Try to recreate the problem, if you can.

3 . List any changes that have recently been made to the system. Try to record what you did when the problem occurred.

If these steps do not solve the problem, call Technical Support.

12-2Troubleshooting

Image 162

Paxar Monarch Pathfinder Ultra Gold manual Troubleshooting I n f o r m a t i o n, If You Receive an Error Message

Contents

Page Page Table of Contents B L E O F C O N T E N T S Ii Table of Contents MSI Iv Table of Contents Table of Contents Vi Table of Contents A t u r e s Introduction R m s t o K n o w B e l S i z e s W t h i s M a n u a l i s O r g a n i z e d 4Introduction T T I N G S T a R T E D I n g t h e K e y p a d a n d t h e D i s p l a y 2Getting Started Using the Function Keys Key Combination Description A d i n g t h e D i s p l a y Key DescriptionIf you see You are T e r i n g a S a m p l e F o r m a t Press 1 to design your formats 6Getting Started I n t i n g t h e S a m p l e F o r m a t I n g t h e O p e r a t o r D a t a E n t r y F o r m Example, you can write standard label or 25% Labels for peel modeEnter the purpose of the label on the next line. For Markdowns Sample Operator Data Entry Form 10Getting Started Operator Data Entry Form 12Getting Started Format Text Options General OptionsFormat Header Options Format Barcode Options Toggle Backlight 2Configuring the PrinterN e r a l O p t i o n s Set Print Method Set Time Reset/Clear FormatsSet Date Set I2 of 5 Scan Lengths Set Supply Type Setting DescriptionSelect Currency Suppress Warnings R m a t T e x t O p t i o n s Use Default GapR m a t H e a d e r O p t i o n s Generate Fmt Name Use Default Character Rotation Use Default ColorSet Default Color 6Configuring the Printer Use Default UPC Appearance Set Default UPC AppearanceR m a t B a r code O p t i o n s Use Default Alignment 8Configuring the Printer S i g n O v e r v i e w T e r m i n i n g F o r m a t D a t aDesigning a Format T e r m i n i n g t h e P r i n t a r e a A w i n g R o u g h S k e t c h e s2Designing a Format I n g S u p p l y L a y o u t G r i d s N s i d e r i n g F i e l d T y p e s Field Type Field Class Description Examples Field. Bar codes require a quiet zone non-printing zone on Font and Font Size Rotation RowColumn Defining Bar Code Fields A r t i n g t h e D e s i g n P r o c e s s 6Designing a Format A c i n g F i e l d s o n a F o r m a t 8Designing a Format O u t T e x t F i e l d s Format NameFormat Number Type of Data Supply WidthField Type 0123456789#$%&,./@DFKLMPS\kprö¢£¥ Gap Height Magnification Width Font Color Justification Field Rotation Data Edits T e r i n g a S a m p l e T e x t F i e l d 6Defining Text Fields Defining Text Fields 8Defining Text Fields I n t i n g t h e S a m p l e T e x t F o r m a t Starting Position I n g a C o m b o T e x t F i e l dField Number Number of Digits Another character Fill DirectionOnly contains 5 characters, but the combo field contains Fill Character T e r i n g a S a m p l e C o m b o T e x t F i e l d 12Defining Text Fields Defining Text Fields 14Defining Text Fields Defining Text Fields 16Defining Text Fields I n t i n g t h e S a m p l e C o m b o F o r m a t 18Defining Text Fields O u t B a r code F i e l d s Format DescriptionSupply Length Using Fixed Data Bar Code Type Density Bar Height Appearance Setting the Appearance Setting the Density T e r i n g S i m p l e B a r code F i e l d s6Defining Bar Code Fields Sample 1 Simple Fixed Bar Code 8Defining Bar Code Fields Upca Scan UPC# Sample 2 Simple Variable Bar Code 10Defining Bar Code Fields Defining Bar Code Fields 12Defining Bar Code Fields CODE128 Upca Number of Digits to O u t C o m b o B a r code F i e l d sTwo digits Use two digits T e r i n g a S a m p l e C o m b o B a r code F i e l d 16Defining Bar Code Fields Select CG Trium 8 pt 1001 font 18Defining Bar Code Fields Defining Bar Code Fields 20Defining Bar Code Fields Defining Bar Code Fields 22Defining Bar Code Fields R codespecification s UPC Bar Codes EAN Bar Codes EAN-8 EAN-1324Defining Bar Code Fields Code 128 Bar Codes Interleaved 2 of 5 Bar CodesInterleaved 2 With the Barrier Bar Code Code 39 Bar CodesCodabar Bar Codes 26Defining Bar Code Fields E L D S O u t C o n s t a n t T e x t F i e l d s Pivot point is the column location. Displayed with the prompt during data entryFrom the left edge of the print area to 2Defining Constant Text Fields With proportionally spaced fonts, because characters lose HeightHeight magnifier for the selected font. Use a magnifier Smoothness at higher magnifications. The range is 1 4Defining Constant Text Fields Supply, Bottom T e r i n g a S a m p l e C o n s t a n t T e x t F i e l dTop of Supply, Left Supply, 6Defining Constant Text Fields Press 8Defining Constant Text Fields O u t L i n e F i e l d s Standard supply lengths are 55, 79, 110, 150, 200, 300, orDefining Line Fields 8 End Row Line TypeStart Row End Column T e r i n g a S a m p l e L i n e F i e l d S e g m e n t s Defining Line Fields Press 4 to define a line field 4Defining Line Fields Combo Constant Line Size T e r i n g a S a m p l e L i n e F i e l d V e c t o r s 6Defining Line Fields Defining Line Fields 8Defining Line Fields F I N I N G S P E C I a L F I E L D S Time are set when configuring the printer. See Chapter $ or £ by selecting a different configuration option. SeeConfiguring the Printer for more information. Configuring the Printer for more information Row Letter Gothic Bold 9pt 2 dots PrinterLetter Gothic Bold 6pt 1 dot 4Defining Special Fields Font Color T e r i n g a S a m p l e P r i c e F i e l d 6Defining Special Fields Defining Special Fields I n t i n g t h e S a m p l e P r i c e F o r m a t 8Defining Special Fields Combo Constant Line LINE2 Price Size KEY in Price T e r i n g a S a m p l e D a t e / T i m e F i e l d 10Defining Special Fields Defining Special Fields 12Defining Special Fields I n t i n g t h e S a m p l e D a t e / T i m e F o r m a t 14Defining Special Fields Extract Characters Make into pricePad data field Strip Characters I n g D a t a E d i t s Prompts Constant Text FieldFixed data Prompts Bar Code Field KEY PART# Scan SERIAL# Prompts Combo Field I n t i n g t h e F o r m a t D d i n g D a t a 10-6Applying Data Edits Code 39 -no c/d 10-8Applying Data Edits None I n t i n g t h e F o r m a t T r a c t i n g C h a r a c t e r s 10-10Applying Data Edits Code 39 -no c/d 10-12Applying Data Edits Pad Data Field I n t i n g t h e F o r m a t R i p p i n g C h a r a c t e r s 10-14Applying Data Edits Code 39 -no c/d 10-16Applying Data Edits Extract Chars I n t i n g t h e F o r m a t 10-18Applying Data Edits Autopart Combo Constant Size Code 39 -no c/d 10-20Applying Data Edits Strip Chars I n t i n g t h e F o r m a t S e r t i n g C h a r a c t e r s 10-22Applying Data Edits Code 39 -no c/d 10-24Applying Data Edits Text Field 10-26Applying Data Edits CG Trium 10p I n t i n g t h e F o r m a t K e I n t o P r i c e 10-28Applying Data Edits Prompts Text Field Constant Text Field Fixed data None K e I n t o S h o e S i z e 10-30Applying Data Edits Applying Data Edits 10-32Applying Data Edits I n t i n g t h e F o r m a t 10-34Applying Data Edits P y i n g a F o r m a t Editing a Format I t i n g a F i e l d D i n g a F i e l d11-2Editing a Format Editing a Format L e t i n g a F i e l d 11-4Editing a Format I n t i n g t h e F o r m a t D i f y i n g a n E x i s t i n g F i e l d 11-6Editing a Format Enter Field Prompt 11-8Editing a Format A n g i n g H e a d e r I n f o r m a t i o n Select Change Menu Name. Press Enter 11-10Editing a Format Field Row Column Text field item Text field size Line field Start 110 end L e t i n g a F o r m a t 11-12Editing a Format Troubleshooting Problem Solution 12-2Troubleshooting Troubleshooting I n f o r m a t i o nIf You Receive an Error Message Calling Technical Support T a Error s Format Errors 1Error Code Description Page Batch Errors 100 Option Errors 200 Online Configuration Errors 250 Page Check Digit Errors 300 General Packet Errors 400 T a F o r m a t t i n g F a i l u r e s C h i n e Fault s Page 12-12Troubleshooting E m P r i c i n g Field Class Simple Field Prompt Prompts Text Field Combo Field Enter Item Use the following information to create the price field Prompts Price Field Prompts Bar Code Field Max. Length Min. Length Field Prompt Prompts Text Field Field ClassData Type Row Column Font Min. Length Field Prompt Prompts Price Field Field ClassMax. Length Row Column Prompts Constant Text Field Fixed Data 265 245 Column FontNone 8Sample Formats 225 205 None Sample Formats A-9 Column Density Bar Height Field Rotation EAN-13150 10Sample Formats Before or After Row Top of Supply Sample Formats A-11 E m I d e n t i f i c a t i o n 120 100None 12Sample Formats None Sample Formats A-13 Prompts Date/Time Field Field Class TemplateBefore or After Row Column Font CG Trium 10p CG Trium 6.5 None Sample Formats A-15 Bar Height Field Rotation Row Column DensityCpi 3 dots 16Sample Formats Prompts Combo Field Field Class Max. Length Min. LengthField Number Start Position Num. of Chars Use the following information to create the date/time field 18Sample Formats 280 C e i v i n g / I n v e n t o r yLOT#space QTYspace 165 215 20Sample Formats 260 Cpi 12.5 2 dotsSample Formats A-21 Press Enter only one field in combo 22Sample Formats 200 Sample Formats A-23 24Sample Formats Using Fonts B-1 I N G F O N T S Height Magnification Letter Gothic 100 48.28 2Using FontsN o s p a c e d F o n t M a g n i f i c a t i o n Width Mag Letter Gothic 6 pt Letter Gothic 9 pt O p o r t i o n a l F o n t M a g n i f i c a t i o n Width Mag Minimum Average Maximum47.40 4Using Fonts 58.3310.42 72.92 12.50 87.50 Using Fonts B-5100 16.15 18.23 67.94 113.02 100 12.50 22.92 54.69 87.50 160.42 100 23.44 164.05 6Using Fonts 100 15.63 27.08 65.63 109.38 189.58 100 10.94 32.81 67.94 Using Fonts B-7100 25.52 43.75 61.98 10.94 76.56 8Using Fonts100 11.98 14.58 40.10 83.85 100 14.58 18.23 51.04 96.88 Using Fonts B-9 100 10.94 21.88 54.69 76.56 153.1220.31 142.19 10Using Fonts 100 13.02 26.56 65.63 91.15 185.9424.48 171.35 D E Index-i Index-ii Index-iii Index-iv Index-v Index-vi Index-vii Index-viii