Troubleshooting

Preparing to call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

The monitor

Monitor model number (on front and back panel)

Serial number for the monitor (on back panel)

Purchase date on invoice

Conditions under which the problem occurred

Error messages received

Hardware configuration (found on Windows Control Panel)

Hardware and software you are using

User’s Guide

A–3

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HP FP15, FP7317 manual Preparing to call Technical Support