system startups, and the system not responding to your commands. Try resetting the system first (see below). If the problem persists, reload the software. (For HP software, use the Recovery CD(s) discussed on page 49.) A voltage spike can occasionally corrupt or destroy files, so it is a good idea to consistently make backup copies of your data files. Prevent voltage spikes by installing a surge suppressor between the power outlet and the system power cord.
If you can use your mouse and Start menu, reset your system by clicking Start and then Shut Down (see note). Your computer will do a disk check to make sure that no files were damaged by the reset.
Note: The power button can be used in two ways to reset and recover the system. First, press the button and release; this procedure should reset the system. Using the power button to reset the system is not a recommended practice and should be used only
as a last resort.
General problem A “General Protection Fault” error occurred.
This error usually occurs when a program has corrupted your random access memory (RAM) resources. To recover:
1Click Close on the message box announcing the error.
2Close the software program.
3Click Start on the Windows 95 taskbar.
4Click Shut Down.
5Wait a few seconds, and then restart your computer.
44HP Pavilion PC User’s Guide