Utilities Available in the HP Support Center

SystemWizard Detect, diagnose, and resolve problems with your computer hardware and software. Additional diagnostic databases can be downloaded toll-free by SystemWizard, if needed, to diagnose your problem. If it cannot identify the problem, SystemWizard calls HP (toll-free) and lets the HP support person know what you have tried to do so far. (The phone calls are for HP-supported products only.)

Virus Protection If it is infected with a virus, your system can display any of a number of symptoms. When in doubt, run this utility, especially if you download software from the Internet or use shareware. McAfee® VirusScan™ 95 is run from here.

Hard Drive Three utilities are found here—DriveSpace, ScanDisk, and Disk Defragmenter.

DriveSpace When your hard disk fills up, it will refuse to take more files of a certain size or more. Instead of guessing how much more you can store on the hard disk, run this utility.

ScanDisk As periodic maintenance, it’s good to scan your hard disk for data errors and to check the physical surface of the disk.

Disk Defragmenter When you store and erase files extensively, your hard disk becomes fragmented. Bits and pieces of files can be scattered, instead of being stored in one place. The files are complete when you open them, but the computer takes longer to gather the fragments. Defragment your disk when your system seems to slow down or when you get memory errors.

HP Pavilion Before you got your computer, HP did a backup of your entire system. The backup CD is included with your Recovery CD(s) system in case you need to restore any software that was originally on your computer.

Device Manager Find out what kind of system processor you have, how much RAM you have, and your support ID number. Learn what kind of drives, controllers, ports, keyboard, modem, and display you have. Find out what resources these devices use.

48HP Pavilion PC User’s Guide