Problem | Solution | ||
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The webcam buttons are not | Look in the Windows System Tray for the HP Button Manager | ||
working properly | |||
| icon. If you don’t see the HP Button Manager icon, then open the Start | ||
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| menu and click HP Button Manager to restart the application. | |
| On Windows XP computers, check to see if the USB Video Device | ||
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| application and ArcSoft WebCam Companion are both running. If so, | |
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| close both of these applications, and then press the Snapshot button. To | |
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| avoid this problem in the future, do not open the USB Video Device in | |
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| My Computer. Instead, use the ArcSoft applications that came with your | |
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| webcam. | |
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I hear an echo or feedback in On Windows XP computers (Classic view): | |||
the speakers | 1 | Click Start > Control Panel > Sounds and Audio Devices. | |
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| 2 | Click the Audio tab. | |
| 3 | Under Sound playback, click Volume, and drag the Master Volume | |
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| slider to adjust the speaker volume. | |
| 4 | Under Sound recording, click Volume, and drag the Microphone slider | |
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| to adjust the microphone volume. | |
| On Windows Vista computers (Classic view) or Windows 7 | ||
| computers (Large icons or Small icons view): | ||
| 1 | Open the Start menu and then click Control Panel > Sound. | |
| 2 | Click the Playback tab. | |
| 3 | Select the Speaker you are using and then click Properties. | |
| 4 | Click the Levels tab and drag the sliders to adjust the output level. | |
| 5 | Click the Recording tab. | |
| 6 | Select the Microphone you are using and then click Properties. | |
| 7 | Click the Levels tab and drag the sliders to adjust the input level. | |
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The webcam audio is not | From the Video Capture screen, select the resolution list in the | ||
synchronized with the | corner, and set the video resolution to 640x480 to synchronize the video and | ||
webcam video | audio. After synchronizing the audio and video, try increasing the resolution to | ||
| the next level. If the problem recurs, go back to the previous resolution setting. | ||
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