Troubleshooting

Problem

Solution

 

 

 

 

 

 

The video is jerky

Many factors affect video quality, including lighting, PC processor speed and

 

memory, and Internet connection speed. If the video is jerky, you need to

 

choose a lower resolution setting.

 

 

 

 

 

1

Double-click the HP Webcam Control Center

 

icon on the

 

 

Windows desktop.

 

 

 

 

 

2

Click either Record Video

or Take a Photo

 

.

 

3

Click the resolution list below the icons in the upper-right corner, and select

 

 

a lower resolution setting.

 

 

 

 

 

 

 

 

 

 

 

There are lines interfering

Right-click the Button Manager

icon in the Windows System Tray and

with the image

select the appropriate setting for your location: 60Hz or 50Hz. The interfering

 

 

lines should disappear.

 

 

 

 

 

 

 

 

 

 

I don’t want to use ArcSoft

Close ArcSoft Magic-i Visual Effects.

 

 

 

 

Magic-i Visual Effects with my

 

 

 

 

 

 

IM application

 

 

 

 

 

 

 

 

 

My webcam isn’t connected

Double-click the HP Webcam Control Center

icon on the Windows

to my IM application

desktop, and then click Video Chat

. If you have multiple IM applications

 

 

and you already set up all of your IM applications, select a different video

 

device in your IM application. See your IM documentation for details.

 

 

 

 

 

I want to turn off the

1

Double-click the HP Webcam Control Center

 

icon on the

autofocus feature

 

Windows desktop, and then click Webcam Settings

.

 

 

 

2

Click Advanced...

 

 

 

 

 

3

Click the Camera Control tab.

 

 

 

 

 

4

Remove the check from the Auto Focus check box.

 

 

 

5

Drag the Focus slider to manually adjust the focus.

 

 

 

6

Click OK or Apply.

 

 

 

 

 

 

 

 

 

 

 

18HP Webcam HD 5210 User’s Guide